Head of Engineering (Convo AI)

Lloyds; Greater London; On-site; GBP 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Share plans

Flexible working

Job summary

Lloyds Banking Group seeks an senior engineering leader to drive the strategy and delivery of Conversational AI initiatives. You will lead a multidisciplinary team, shaping architecture, governance and platform capabilities to deliver secure and scalable customer journeys.

You will collaborate with Product Owners and executives to balance risk, innovation and delivery while fostering a culture of ownership, continuous improvement, and customer-centric outcomes.

Qualifications

• Proven experience building, organising and leading high-performing multidisciplinary engineering teams in large-scale digital, technology or platform environments.
• Experience delivering customer-facing Conversational AI, GenAI, Agentic AI or intelligent assistant capabilities, with strong knowledge of modern software engineering, cloud-native architecture, APIs, DevOps, Agile delivery and platform engineering.
• Experience working in regulated environments, with strong governance and risk controls across reliability, security, safety and explainability.
• Track record of coaching technical colleagues at all levels, developing engineering talent and balancing delivery with learning, experimentation and adoption of emerging technologies.
• Strong stakeholder management and influencing skills, including experience working with senior business, product and technology leaders.
• Ability to manage delivery roadmaps, workforce plans, budgets, technology risks, operational performance, resilience and technology strategy.
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply

Responsibilities

• Lead a multidisciplinary engineering team responsible for building and scaling Conversational AI experiences that transform how customers interact with Lloyds Banking Group.
• Accountable for engineering delivery, people leadership, operational excellence and strategic technology execution across a portfolio of Conversational AI initiatives.
• Work with Product, Design, Data, Architecture and Platform enabling teams to deliver scalable solutions with GenAI, Agentic AI, orchestration, search and fulfilment.
• Drive engineering excellence across software engineering, AI engineering, testing, observability, reliability and operational excellence.

Skills

Team leadership

Conversational AI

Cloud-native

APIs

DevOps

Agile delivery

Stakeholder management

Platform engineering

Job description

• You will lead a multidisciplinary engineering team responsible for building and scaling Conversational AI experiences that transform how customers interact with Lloyds Banking Group
• You will be accountable for engineering delivery, people leadership, operational excellence and strategic technology execution across a portfolio of Conversational AI initiatives including customer servicing, intelligent search, AI-powered guidance, agentic experiences and future customer-facing AI capabilities
• Working closely with Product, Design, Data, Architecture and Platform enabling teams, you will deliver scalable solutions that combine GenAI, Agentic AI, orchestration, search and fulfilment capabilities while meeting the highest standards of security, resilience, compliance and customer trust
• This role offers the opportunity to lead, grow and develop a high-performing engineering team, fostering a culture of ownership, innovation, continuous improvement and customer-centred delivery
• You will create an environment where engineers can thrive, championing modern ways of working and establishing clear quality standards and performance expectations across teams
• As a senior engineering leader, you will drive engineering excellence across software engineering, AI engineering, testing, observability, reliability and operational excellence. You will lead the delivery of Conversational AI products, AI-powered servicing journeys, intelligent assistants and agentic customer experiences, ensuring solutions are designed to meet both customer and business needs
• You will play a key role in accelerating delivery by driving the adoption of common engineering assets, reusable patterns and platform capabilities across customer journeys and business domains. Working closely with Product Owners, Architects and Business Leaders, you will help shape delivery and investment decisions, balancing customer outcomes, technology strategy, risk management, technical debt and long-term platform sustainability
• A core focus of the role will be ensuring AI solutions are secure, resilient, scalable, reusable and production-ready. You will embed monitoring, evaluation, experimentation and operational controls into services, helping to deliver reliable and trusted customer experiences
• You will also be responsible for workforce planning, organisational design, succession planning, recruitment and capability development, ensuring the team has the skills and capacity to deliver both current and future priorities. In doing so, you will contribute to the ambition of building the Group’s leading AI-enabled customer platform

Benefits

• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme. You can decide how much you save and get a say in where your contributions are invested.

• Proven experience building, organising and leading high-performing multidisciplinary engineering teams in large-scale digital, technology or platform environments
• Experience delivering customer-facing Conversational AI, GenAI, Agentic AI or intelligent assistant capabilities, with strong knowledge of modern software engineering, cloud-native architecture, APIs, DevOps, Agile delivery and platform engineering
• Experience working in regulated environments, with strong governance and risk controls across reliability, security, safety and explainability
• Track record of coaching technical colleagues at all levels, developing engineering talent and balancing delivery with learning, experimentation and adoption of emerging technologies
• Strong stakeholder management and influencing skills, including experience working with senior business, product and technology leaders
• Ability to manage delivery roadmaps, workforce plans, budgets, technology risks, operational performance, resilience and technology strategy
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply