Senior Contracts Manager

ICES: Data, Discovery, Better Health; Dartford; On-site; GBP 55,000 - 75,000; Full time

Job summary

Artic Building Services Ltd is seeking an experienced Contracts Manager to lead M&E and facilities management contracts for high-profile portfolios in the UK. You will oversee delivery, budgeting, and operational performance across contracts with values up to £2 million, coordinating with senior managers and CAFM systems.

The role requires strong leadership, precise KPI tracking, and the ability to estimate HVAC work while ensuring safety and compliance on site.

Qualifications

• Experience managing high-profile contracts within M&E or facilities management.
• Experience with CAFM or contract operations.
• Strong written and oral communication skills.
• Ability to estimate HVAC work and prepare quotes.
• Experience with budgeting and KPI reporting.

Responsibilities

• Ensure contracts meet operational and technical service standards.
• Maintain safety compliance with on-site H&S protocols.
• Operate contracts in accordance with procedures and financial processes.
• Manage budgets and track expenditures.
• Keep records/compliance data up to date at site and back office.
• Provide cost-effective, fit-for-purpose services within budget.
• Oversee staff performance and contract conduct across sites.
• Develop operating procedures to achieve best practices.
• Meet key performance indicators for contracts and company.
• Develop client relationships to support retention and growth.
• Prepare detailed quotes with full scope and cost breakdown.
• Conduct quality assurance inspections and self-audit CAFM reports.
• Attend contract review meetings with management.
• Provide technical and admin support to client and Artic staff.

Skills

HVAC contract management

KPI reporting

P&L management

Team leadership

Communication skills

Multi-tasking

Detail-oriented

Problem solving

Adaptability

Tools

CAFM software

MS Excel

MS Word

Job description

Artic Building Services Ltd is an established and recognised leader within the M&E and Facilities Management sector. Via our standards and reputation within this industry we have successfully attained a solid foundation of varied blue-chip clients both commercial and public.

It is recognised training and support from the Head of Dept., Helpdesk Manager and other Contract Managers will be made available, together with core training on CAFM or contract operational activities. Must have 10 years’ experience managing high profile acute portfolio contracts up to 2 million in value taking overall contractual, operational and financial responsibility for these.

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Skills Required

• Ability to accurately estimate HVAC work. On more complex issues/quotes Dept. Management will support
• Proven history of delivering robust performance and KPI reporting to clients.
• Proven track record of managing account P&L for multiple contracts.
• Ability to lead and foster a positive working environment.
• Ability to understand and communicate basic mechanical concepts and works and basic technical strategies.
• Solid organisational and time management skills.
• Strong attention to detail.
• Strong written and oral communication skills.
• Strong work ethic - results driven.
• Ability to multi-task job responsibilities.
• Computer skills including MS Word, Excel, CAFM – Again training to be provided.
• Experience of working within a challenging Service + Maintenance related environment either within the field and/or office.
• Commercially astute, driven and a self-starter.
• Ability to meet and where possible exceed required Performance and Commercial targets with support from Dept. Management.
• Demonstrate consistent excellent standards of due diligence.
• Adaptable to a variety of works and contract demands.
• Adept in providing solutions to client needs, together with maximising potential sales opportunities.
• Industry or HVAC experience & qualifications would be an advantage.
• Able to prioritise and multi-task to a high level, whilst achieving strict deadlines.
• Be expected to support with all issues concerning projects, service and maintenance matters for these required clients.

Job Duties

• Focal to ensuring assigned contracts are provided the existing/needed operational and technical standard of service delivery across all works on site.
• Ensure, with support from H&S parties, all works on site are delivered in a safe manner with all H&S company protocols adhered, escalating any queries or incidents immediately to internal parties, supporting with required resolution thereafter.
• Ensure that contracts are operated in accordance with the company’s procedures, operational and financial processes, Client Contract KPI’s and work instructions.
• Responsible for the management and reporting of budgets and their expenditure.
• Ensure all works/records/compliance data are kept UTD on site and in the back office to the appropriate standards.
• Operate within financial budget constraints providing services which are cost effective and fit for purpose.
• Overall responsibility for process and site conduct on your contracts, of all staff either directly or indirectly employed covering services for which the company are responsible, escalating any issues to the relevant Department Management.
• Develop operating procedures and policies to achieve best working practices.
• To meet all key performance and management indicators within the contract and company alike.
• Responsible for developing client relationships to ensure retention of contract and future opportunities.
• Ability to provide detailed quotes on contract plant/services with full scope and cost breakdown. Again, Company CAFM training will be provided.
• Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and record.
• Self-audit and gain support to review on a weekly basis, all core Company CAFM reports ensuring they are within expected company parameters.
• Attend monthly contract review meetings if required with Head of Dept./ Contract Managers.
• Provide technical and admin support to the client and Artic support staff.

Health and Safety

As a member of the team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others who may be affected by your actions, and to follow all guidance and instructions given in this respect.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.