Contract Manager – Lords

Artic Building Services Limited

Dartford

On-site

GBP 55,000 - 75,000

Full time

7 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Sickness Scheme

Family Friendly Pay

Life Assurance

360 Wellbeing App - GP access

Death in Service Insurance

Widow pension

Fertility Treatment Support Leave

Paid Maternity Leave

Paid Paternity Leave

Gym & fitness discounts

Job summary

Artic Building Services Ltd is seeking a Contracts Manager to oversee high-profile M&E and facilities management contracts across London and the Home Counties. You will manage budgets, deliver on KPIs, and lead the client relationship, with support from senior management.

The role requires extensive experience in contract operations, financial oversight, and CAFM systems. On-site work at the Head Office location with standard Monday–Friday hours is expected, with permanent tenure and

Qualifications

Experience estimating HVAC and electrical work with departmental support for complex issues
Delivery of KPI reports to clients with robustness and accuracy
Proven track record managing account P&L across multiple contracts
Ability to lead teams and foster a positive environment
Strong organisational and time management, with attention to detail
Excellent written and oral communication
Good work ethic with results focus
Ability to multi-task responsibilities
MS Word, Excel familiarity; CAFM training provided
Experience in challenging service + maintenance environments
Commercially astute, self-starter with client-focused attitude
Meet and exceed performance and commercial targets with management support
Maintain high standards of due diligence
Adaptable to various works and contract demands
Identify client needs and maximize sales opportunities
HVAC experience & qualifications would be advantageous
Ability to prioritise under tight deadlines
Support with issues on projects, service and maintenance for key clients

Responsibilities

Focal point to ensure contracts meet on-site service delivery standards
Ensure safe works on site with H&S protocols and prompt escalation of issues
Operate contracts per company procedures, KPI targets and work instructions
Manage and report budgets and expenditure
Keep compliance data up-to-date in all sites and back office
Provide cost-effective, fit-for-purpose services within budgets
Oversee staff conduct and escalate issues to Dept. Management
Develop operating procedures to improve practice
Meet key performance and management indicators
Develop client relationships to retain contracts and future opportunities
Provide detailed quotes with full scope and cost breakdown
Conduct quality assurance inspections on a scheduled basis
Self-audit CAFM reports weekly for accuracy
Attend monthly contract review meetings and report to Head of Dept./Contract Managers
Provide technical and administrative support to client and Artic staff

Skills

HVAC estimation

KPI reporting

P&L management

Contract management

Team leadership

Time management

Communication

MS Word

Excel

CAFM

Service & maintenance

Commercial acumen

Client relationship

Multi-tasking

Problem solving

Tools

CAFM

Job description

Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.

Job Description:

Job Role: Contracts Manager
Location: Artic Head Office
Hours: Monday to Friday, 8am to 5pm
Start Date:TBC
Duration: Permanent
Reporting Too: Business Unit Head

Artic Building Services Ltd is an established and recognised leader within the M&E and Facilities Management sector. Via our standards and reputation within this industry we have successfully attained a solid foundation of varied blue-chip clients both commercial and public.
It is recognised training and support from the Head of Dept., Helpdesk Manager and other Contract Managers will be made available, together with core training on CAFM or contract operational activities. Must have experience of managing high profile acute contracts taking overall contractual, operational and financial responsibility for these.

Skills Required:

Ability to accurately estimate HVAC and Electrical work. On more complex issues/quotes Dept. Management will support.
Proven history of delivering robust performance and KPI reporting to clients.
Proven track record of managing account P&L for multiple contracts.
Ability to lead and foster a positive working environment.
Solid organisational and time management skills.
Strong attention to detail.
Strong written and oral communication skills.
Strong work ethic - results driven.
Ability to multi-task job responsibilities.
Computer skills including MS Word, Excel, CAFM – Again training to be provided.
Experience of working within a challenging Service + Maintenance related environment either within the field and/or office.
Commercially astute, driven and a self-starter.
Ability to meet and where possible exceed required Performance and Commercial targets with support from Dept. Management.
Demonstrate consistent excellent standards of due diligence.
Adaptable to a variety of works and contract demands.
Adept in providing solutions to client needs, together with maximising potential sales opportunities.
Industry or HVAC experience & qualifications would be an advantage.
Able to prioritise and multi-task to a high level, whilst achieving strict deadlines.
Be expected to support with all issues concerning projects, service and maintenance matters for these required clients.

Job Duties:

Focal to ensuring assigned contracts are provided the existing/needed operational and technical standard of service delivery across all works on site.
Ensure, with support from H&S parties, all works on site are delivered in a safe manner with all H&S company protocols adhered, escalating any queries or incidents immediately to internal parties, supporting with required resolution thereafter.
Ensure that contracts are operated in accordance with the company’s procedures, operational and financial processes, Client Contract KPI’s and work instructions.
Responsible for the management and reporting of budgets and their expenditure.
Ensure all works/records/compliance data are kept UTD on site and in the back office to the appropriate standards.
Operate within financial budget constraints providing services which are cost effective and fit for purpose.
Overall responsibility for process and site conduct on your contracts, of all staff either directly or indirectly employed covering services for which the company are responsible, escalating any issues to the relevant Department Management.
Develop operating procedures and policies to achieve best working practices.
To meet all key performance and management indicators within the contract and company alike.
Responsible for developing client relationships to ensure retention of contract and future opportunities.
Ability to provide detailed quotes on contract plant/services with full scope and cost breakdown. Again, Company CAFM training will be provided.
Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and record.
Self-audit and gain support to review on a weekly basis, all core Company CAFM reports ensuring they are within expected company parameters.
Attend monthly contract review meetings and produce the report for review with Head of Dept./ Contract Managers.
Provide technical and admin support to the client and Artic support staff.

Health and Safety: As a member of the team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others who may be affected by your actions, and to follow all guidance and instructions given in this respect. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

Lords Contract Specifics