Senior Content Designer

Public Health Wales; Cardiff; On-site; GBP 45,000 - 65,000; Full time

Job summary

Public Health Wales is seeking a Senior Content Designer to shape weight management services across digital, community and clinical settings. You will work in a multidisciplinary team with researchers, designers and clinicians to create clear, accessible and evidence-based content that users can easily understand and act on.

The role is a fixed-term/secondment for 12 months, with potential extension to 18 months.

Qualifications

• Experience in content design for health services.
• Ability to collaborate with multidisciplinary teams.
• Knowledge of accessibility best practices.
• Strong written and verbal communication with a user-centered focus.

Responsibilities

• Design and improve content across end-to-end service journeys.
• Collaborate with researchers and designers to understand user needs.
• Develop content patterns and guidance for consistent experiences.
• Champion accessibility and health literacy across services.
• Mentor colleagues and contribute to a culture of learning.

Skills

Content design

User research

Accessibility

Stakeholder engagement

Tools

Figma

Job description

Help shape the future of weight management services in Wales.

We're looking for a Senior Content Designer to join a national transformation programme supporting the delivery of Healthy Weight: Healthy Wales and MyPath Cymru. You'll work as part of a multidisciplinary team alongside user researchers, service designers, interaction designers, clinicians, digital specialists and programme colleagues to create clear, accessible and evidence-based content that helps people understand and engage with weight management services.

This is an opportunity to improve how people access, navigate and use support across digital, community and clinical settings. You'll use research, insight and content design practice to ensure information is easy to find, understand and act on, supporting both user needs and service outcomes.

This post is a fixed term/ secondment for 12 months with a possibility to extend to 18 months. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Design, create and improve content across end-to-end service journeys, ensuring it is clear, accessible and focused on user needs.

Work closely with user researchers and other designers to understand people's needs, behaviours and challenges, applying these insights to content decisions.

Use tools such as Figma to develop and test content within prototypes, journeys and service concepts.

Develop content patterns, structures and guidance that support consistent and effective user experiences.

Champion accessibility and inclusive design, ensuring content works for a wide range of people, circumstances and levels of health literacy.

Collaborate with multidisciplinary teams to balance user needs, service requirements and organisational priorities.

Use evidence, insight and stakeholder engagement to influence decisions and improve service experiences.

Support and mentor colleagues while contributing to a culture of learning, collaboration and continuous improvement.

We are Public Health Wales – the national public health organisation in Wales. Our purpose is ‘Working together for a healthier Wales’. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/

For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/

For further details / informal visits contact: Name: Monika Swiatek Job title: Principal Service Designer Email address: [e-mail]