Senior Conduct Risk & Compliance Manager

CFC; Royal Borough of Greenwich; Presencial; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

CFC is seeking a Compliance Manager Conduct in London to strengthen our Governance function. You will act as a Subject Matter Expert across conduct topics including complaints, product governance, and Consumer Duty, supporting both UK and international teams.

As a senior member of the Compliance team, you will lead risk assessments, develop frameworks, and deliver training to ensure robust controls and compliant customer outcomes.

Formación

• Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP.
• Experience designing and operationalising conduct controls.
• Excellent communication, stakeholder management and analytical skills.
• Ability to work independently in a high paced environment and on their own initiative, whilst being part of a wider team.
• Excellent verbal and written communication skills including excellent report writing skills and attention to detail.
• Ability to build strong and productive relationships with internal and external stakeholders, working collaboratively and demonstrating effective stakeholder management skills.
• Sound judgement and business acumen with a professional and discreet manner.
• Ability to analyse, interpret and communicate complex issues appropriately to a range of target audiences

Responsabilidades

• Provide high‑quality, timely, and commercially focused advice on conduct risk and customer outcomes.
• Partner with first‑line teams to implement effective controls aligned with Consumer Duty, TCF, PROD and DISP requirements.
• Oversee investigations into conduct‑related incidents or breaches, escalating key findings to the UK Head of Compliance.
• Lead Compliance reviews of new and existing products, including fair value assessments and product governance.
• Review customer communications and financial promotions from a conduct and regulatory standpoint.
• Conduct gap and impact analyses on regulatory changes related to conduct.
• Proactively manage workload in support of UK and International Compliance teams.
• Lead the assessment of complex complaints, including those escalated to Lloyd’s, FOS, or other ADR bodies.
• Support trend analysis and root‑cause analysis of complaints.
• Identify control gaps relating to conduct and collaborate with first‑line teams to address issues promptly.
• Act as the Compliance point of contact for vulnerable customer referrals and drive implementation of the Vulnerable Customer Policy.
• Develop, enhance, and maintain conduct‑related frameworks, policies, procedures, and guidance.
• Complete the annual Conduct Risk Assessment.
• Support conduct and marketing projects across the Group.
• Prepare conduct‑relevant reports and content for committees, Boards, and other governance forums.
• Develop and enhance conduct‑related MI, including KPIs and KRIs.
• Oversee and support delivery of the annual Consumer Duty Board Report.
• Maintain up‑to‑date knowledge of conduct best practice through ongoing professional development.
• Design, deliver, and maintain tailored conduct training and communications.
• Support junior team members in developing their understanding of conduct‑related matters.

Conocimientos

Compliance expertise

Conduct risk

Stakeholder management

Analytical skills

Communication skills

ICOBS knowledge

Product governance

Consumer Duty knowledge

Descripción del empleo

CFC is seeking a Compliance Manager Conduct in London to strengthen our Governance function. You will act as a Subject Matter Expert across conduct topics including complaints, product governance, and Consumer Duty, supporting both UK and international teams.

As a senior member of the Compliance team, you will lead risk assessments, develop frameworks, and deliver training to ensure robust controls and compliant customer outcomes.