Senior Conduct Compliance Leader — Consumer Duty

CFC Underwriting; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A prominent insurance firm based in London is seeking an experienced Compliance Manager to enhance and implement their conduct risk framework. The role demands strong expertise in conduct-related topics such as complaints and product governance, along with 10+ years experience in compliance within the UK insurance market. Ideal candidates will demonstrate strong communication and analytical abilities, working collaboratively to ensure compliance across operations. Join a team that values passion, innovation, and fun in the workplace.

Qualifications

• 10+ years of experience in a second-line compliance role within Lloyds or the UK insurance market.
• Sound judgement and business acumen with a professional and discreet manner.
• Ability to analyse, interpret, and communicate complex issues appropriately.

Responsibilities

• Provide high-quality, timely, and commercially focused advice on conduct risk and customer outcomes.
• Lead Compliance reviews of new and existing products.
• Conduct gap and impact analyses on regulatory changes related to conduct.

Skills

Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP

Experience designing and operationalising conduct controls

Excellent communication and stakeholder management skills

Ability to work independently in a high-paced environment

Excellent verbal and written communication skills

Ability to build strong relationships with stakeholders

Job description

A prominent insurance firm based in London is seeking an experienced Compliance Manager to enhance and implement their conduct risk framework. The role demands strong expertise in conduct-related topics such as complaints and product governance, along with 10+ years experience in compliance within the UK insurance market. Ideal candidates will demonstrate strong communication and analytical abilities, working collaboratively to ensure compliance across operations. Join a team that values passion, innovation, and fun in the workplace.