Conduct, Consumer Duty & Complaints Lead

Ascot Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ascot Group in Greater London is seeking a Compliance Manager to oversee the Conduct & Complaints Team. The role includes managing conduct risk and ensuring adherence to regulatory requirements like those from FCA and Lloyd's.

The ideal candidate will have a background in financial services, strong team management skills, and proven experience in regulatory compliance. This is a unique opportunity to join a leading organization in specialty risk underwriting.

Qualifications

• Proven experience in managing teams, especially in conduct and complaints.
• Strong understanding of FCA regulations and conduct risk frameworks.
• Excellent communication skills for internal and external stakeholders.

Responsibilities

• Manage the Conduct & Complaints Team ensuring high-quality output.
• Oversee compliance with conduct risk and complaints regulatory requirements.
• Compile and analyze data for monthly Conduct & Complaints reporting.

Skills

Team management

Conduct risk management

Regulatory compliance

Policy drafting

Education

Relevant degree in finance or risk management

Job description

Ascot Group in Greater London is seeking a Compliance Manager to oversee the Conduct & Complaints Team. The role includes managing conduct risk and ensuring adherence to regulatory requirements like those from FCA and Lloyd's.

The ideal candidate will have a background in financial services, strong team management skills, and proven experience in regulatory compliance. This is a unique opportunity to join a leading organization in specialty risk underwriting.