Senior Conduct & Compliance Lead – FCA Focus

AXA UK; Tees Valley; Hybrid; GBP 60,000 - 95,000; Full time

Job summary

AXA UK is seeking an experienced Conduct and Compliance specialist to join AXA Insurance, reporting to the Head of Conduct and Compliance. In this role you will work with the business to identify and manage conduct risk exposure, align with our risk appetite, and provide expert technical advice to promote fair customer outcomes.

You will influence change at a senior level, support regulatory actions, and contribute to conduct-related assurance activities across the organisation, ensuring FCA/PRA

Qualifications

• Knowledge of FCA requirements and expectations for good customer outcomes in general insurance.
• Experience with conduct regimes (IDD, ICOBS, PROD) and GI pricing.
• Experience in customer outcomes testing, QA and reviews.
• Ability to analyse data and present complex information clearly.
• Ability to influence senior stakeholders and drive change.

Responsibilities

• Embed conduct risk management by design through project support and process design.
• Advise senior stakeholders on complex compliance and conduct risk matters.
• Influence change initiatives to ensure fair customer outcomes within risk appetite.
• Analyse regulatory changes and assess impact on the business.
• Support regulatory and conduct-related actions and assurance activities.
• Contribute to FCA/PRA consultations and manage conduct risks within frameworks.
• Assist regulatory reporting and handle information requests accurately.
• Build strong relationships and share knowledge across teams.

Skills

FCA requirements

Conduct regimes

Pricing knowledge

Customer outcomes testing

Data analysis

Stakeholder influence

Communication skills

Strategic change

Collaboration

Job description

AXA UK is seeking an experienced Conduct and Compliance specialist to join AXA Insurance, reporting to the Head of Conduct and Compliance. In this role you will work with the business to identify and manage conduct risk exposure, align with our risk appetite, and provide expert technical advice to promote fair customer outcomes.

You will influence change at a senior level, support regulatory actions, and contribute to conduct-related assurance activities across the organisation, ensuring FCA/PRA