Senior Conduct & Compliance Lead

AXA UK; Newcastle upon Tyne; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

AXA Insurance UK is seeking an experienced Conduct and Compliance specialist to join the team, reporting to Head of Conduct and Compliance. You will embed conduct risk management by design, provide expert advice to senior stakeholders, and ensure fair customer outcomes within risk appetite.

You will analyse regulatory changes (FCA/PRA), support regulatory actions and assurance activities, and collaborate across functions to strengthen conduct risk practices.

Qualifications

• Strong knowledge of FCA requirements and expectations for good customer outcomes in general insurance.
• In-depth understanding of conduct regimes, including pricing, products, fair value (ICOBS, IDD, PROD, GI pricing).
• Proven experience in conducting customer outcomes testing, quality assurance and reviews.
• Analytical skills with the ability to interpret and present complex data clearly.
• Pragmatic, delivery-focused, with the ability to work at pace and influence senior stakeholders.
• Excellent communication and relationship-building skills.
• Demonstrated ability to support strategic change and continuous improvement initiatives.
• Collaborative mindset with the ability to challenge constructively and build mutual respect.

Responsibilities

• Collaborate with the business to embed conduct risk management ‘by design’ through project support, process design, and incident resolution.
• Provide expert advice to senior stakeholders on complex compliance and conduct risk matters.
• Influence and support change initiatives at an executive level to ensure fair customer outcomes within conduct risk appetite.
• Analyse regulatory changes, providing guidance on their impact on the business and supporting implementation.
• Support the delivery of regulatory and conduct-related actions and assurance activities.
• Contribute to FCA/PRA consultations and ensure effective management of conduct risks within these frameworks.
• Assist in regulatory reporting and manage information requests accurately and efficiently.
• Build constructive relationships with stakeholders, supporting knowledge transfer and healthy challenge across teams.

Skills

FCA knowledge

Conduct regimes

Customer outcomes testing

Analytical skills

Stakeholder influence

Communication

Strategic change

Collaboration

Job description

AXA Insurance UK is seeking an experienced Conduct and Compliance specialist to join the team, reporting to Head of Conduct and Compliance. You will embed conduct risk management by design, provide expert advice to senior stakeholders, and ensure fair customer outcomes within risk appetite.

You will analyse regulatory changes (FCA/PRA), support regulatory actions and assurance activities, and collaborate across functions to strengthen conduct risk practices.