Senior Conduct & Compliance Leader (Hybrid UK)

AXA UK; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

AXA UK is seeking an experienced Conduct and Compliance specialist to strengthen our assurance of fair customer outcomes across general insurance. The role reports to the Head of Conduct and Compliance and collaborates with the business to embed conduct risk management from design through delivery.

The position requires expert advice to senior stakeholders, the ability to influence change at an executive level, and a strong track record in regulatory affairs and outcomes testing.

Qualifications

• Strong knowledge of FCA requirements and expectations for good customer outcomes in general insurance.
• In-depth understanding of conduct regimes, including pricing, products, fair value, and PROD/ICOBS/IDD.
• Proven experience in conducting customer outcomes testing, quality assurance and reviews.

Responsibilities

• Collaborate with the business to embed conduct risk management by design through project support and process design.
• Provide expert advice to senior stakeholders on complex compliance and conduct risk matters.
• Influence and support change initiatives at an executive level to ensure fair customer outcomes within conduct risk appetite.
• Analyse regulatory changes and assess their impact on the business and implementation.
• Support delivery of regulatory and conduct related actions and assurance activities.
• Contribute to FCA/PRA consultations and manage conduct risks within these frameworks.
• Assist in regulatory reporting and respond to information requests accurately and efficiently.
• Build constructive relationships with stakeholders and enable knowledge transfer across teams.

Skills

FCA requirements knowledge

Conduct risk management

Customer outcomes testing

Data interpretation

Stakeholder influence

Communication

Job description

AXA UK is seeking an experienced Conduct and Compliance specialist to strengthen our assurance of fair customer outcomes across general insurance. The role reports to the Head of Conduct and Compliance and collaborates with the business to embed conduct risk management from design through delivery.

The position requires expert advice to senior stakeholders, the ability to influence change at an executive level, and a strong track record in regulatory affairs and outcomes testing.