Senior Conduct & Compliance Manager

AXA; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

AXA Insurance UK is seeking an experienced Conduct & Compliance specialist to safeguard fair customer outcomes and strengthen conduct risk management. You will collaborate across the business, advise senior stakeholders, and drive changes in line with FCA/PRA expectations.

You will work in a hybrid model, balancing time between home and the office, with in-person engagements at industry events and with clients as needed. Eligible to work in the United Kingdom is required.

Qualifications

• Strong knowledge of FCA requirements and expectations for good customer outcomes.
• In-depth understanding of conduct regimes (ICOBS, IDD, PROD, GI pricing).
• Proven experience in customer outcomes testing, quality assurance and reviews.
• Analytical skills with the ability to interpret and present complex data clearly.
• Delivery-focused with the ability to influence senior stakeholders.

Responsibilities

• Collaborate with the business to embed conduct risk management by design through project support and process design.
• Provide expert advice to senior stakeholders on complex compliance and conduct risk matters.
• Influence and support change initiatives at an executive level to ensure fair customer outcomes.
• Analyse regulatory changes and guide their impact on the business and implementation.
• Support delivery of regulatory and conduct-related actions and assurance activities.
• Contribute to FCA/PRA consultations and manage conduct risks within these frameworks.

Skills

FCA knowledge

Conduct risk

Stakeholder influence

Data analysis

Communication

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Insurance UK, formed by uniting our Commercial and Retail teams under a single leadership, strengthens our core capabilities and our commitment to exceptional customer service

Job overview:

We are looking for an experienced Conduct & Compliance specialist to join AXA Insurance, reporting to the Head of Conduct & Compliance. In this role, you will work closely with the business to ensure effective mechanisms are in place to identify and manage conduct risk exposure, aligning with our risk appetite. You will provide expert technical advice, support strategic initiatives, and influence change to promote fair customer outcomes and strengthen conduct risk management practices across the organisation.

Key responsibilities:

• Collaborate with the business to embed conduct risk management ‘by design’ through project support, process design, and incident resolution.
• Provide expert advice to senior stakeholders on complex compliance and conduct risk matters.
• Influence and support change initiatives at an executive level to ensure fair customer outcomes within conduct risk appetite.
• Analyse regulatory changes, providing guidance on their impact on the business and supporting implementation.
• Support the delivery of regulatory and conduct-related actions and assurance activities.
• Contribute to FCA/PRA consultations and ensure effective management of conduct risks within these frameworks.
• Assist in regulatory reporting and manage information requests accurately and efficiently.
• Build constructive relationships with stakeholders, supporting knowledge transfer and healthy challenge across teams.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from January 2027. Away from home means attending the office, visiting clients or attending industry events.

Your skills & experience:

• Strong knowledge of FCA requirements and expectations for good customer outcomes in general insurance.
• In-depth understanding of conduct regimes, including pricing, products, fair value (ICOBS, IDD, PROD, GI pricing).
• Proven experience in conducting customer outcomes testing, quality assurance, and reviews.
• Analytical skills with the ability to interpret and present complex data clearly.
• Pragmatic, delivery-focused, with the ability to work at pace and influence senior stakeholders.
• Excellent communication and relationship-building skills.
• Demonstrated ability to support strategic change and continuous improvement initiatives.
• Collaborative mindset with the ability to challenge constructively and build mutual respect.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.