Senior Compliance Officer: Shape Customer Outcomes

Hodge Bank; Cardiff; On-site; GBP 47,000 - 49,000; Full time

Job summary

Hodge Bank in Cardiff is seeking a Senior Compliance Officer to lead first line compliance and ensure consumer outcomes align with FCA requirements. You will interpret Conduct Rules, oversee regulatory change, and partner with risk and second line teams.

The role requires strong analytical and communication skills, previous FS compliance experience, and the ability to shape processes for growth while maintaining robust controls.

Qualifications

• Knowledge of FCA Conduct Rules.
• Recent working knowledge of the FCA Handbook.
• Experience in a Compliance role within Financial Services.
• Experience advising on Consumer Duty & Vulnerable Customer requirements.
• Strong analytical and communication skills.

Responsibilities

• Analyse current processes and documentation to highlight improvements and ensure the bank remains compliant as it grows.
• Develop and deliver the compliance strategy; identify risks and work with projects to address them.
• Oversee regulatory change and implement robust processes and training.
• Provide reporting to forums and committees on areas of non-compliance.
• Lead and supervise the Compliance team; conduct 1-1s and appraisals.
• Maintain accurate and timely systems-based records.

Skills

FCA Conduct Rules

FCA Handbook

Compliance in FS

Consumer Duty

Vulnerable Customers

Analytical skills

Communication skills

Job description

Hodge Bank in Cardiff is seeking a Senior Compliance Officer to lead first line compliance and ensure consumer outcomes align with FCA requirements. You will interpret Conduct Rules, oversee regulatory change, and partner with risk and second line teams.

The role requires strong analytical and communication skills, previous FS compliance experience, and the ability to shape processes for growth while maintaining robust controls.