Senior Compliance Lead - Consumer Duty & Conduct Risk

Bruin; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

You will support governance, reporting and the development of frameworks that evidence positive customer outcomes, while collaborating with risk, governance and operations teams.

Excellent communication and analytical skills are essential to identify trends, advise senior stakeholders and drive regulatory improvements across the business.

Qualifications

• Experience in a Compliance/Regulatory role within Lloyd's or wider insurance market.
• Ability to translate regulatory requirements into practical business solutions.
• Experience producing compliance reports and management information.
• Excellent written and verbal communication; stakeholder engagement.
• Organised with ability to manage multiple priorities and deadlines.

Responsibilities

• Support the Compliance leadership team in oversight of Consumer Duty and regulatory compliance activities.
• Assist in developing, implementing and monitoring Consumer Duty frameworks with evidence of positive customer outcomes.
• Identify, assess and report conduct risks and associated regulatory obligations.
• Coordinate governance and attestation processes, ensuring actions tracked and completed.
• Contribute to the Compliance Plan, providing updates on risks and regulatory developments.
• Prepare and support Board reporting across Consumer Duty, Conduct Risk, complaints and other areas.
• Analyse complaints data and management information to identify trends and root causes.
• Provide practical compliance guidance on Consumer Duty, conduct risk, complaints handling and customer communications.
• Support compliance monitoring reviews, thematic assessments and assurance activities.
• Monitor emerging regulatory developments and assess business impact.
• Develop relationships with stakeholders across compliance, risk, governance and operations.

Skills

FCA Consumer Duty

Conduct Risk

UK regulatory environment

Compliance reporting

Stakeholder engagement

Data analysis

Job description

You will support governance, reporting and the development of frameworks that evidence positive customer outcomes, while collaborating with risk, governance and operations teams.

Excellent communication and analytical skills are essential to identify trends, advise senior stakeholders and drive regulatory improvements across the business.