Senior Compliance Officer

Bruin; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

You will support governance, reporting and the development of frameworks that evidence positive customer outcomes, while collaborating with risk, governance and operations teams.

Excellent communication and analytical skills are essential to identify trends, advise senior stakeholders and drive regulatory improvements across the business.

Qualifications

• Experience in a Compliance/Regulatory role within Lloyd's or wider insurance market.
• Ability to translate regulatory requirements into practical business solutions.
• Experience producing compliance reports and management information.
• Excellent written and verbal communication; stakeholder engagement.
• Organised with ability to manage multiple priorities and deadlines.

Responsibilities

• Support the Compliance leadership team in oversight of Consumer Duty and regulatory compliance activities.
• Assist in developing, implementing and monitoring Consumer Duty frameworks with evidence of positive customer outcomes.
• Identify, assess and report conduct risks and associated regulatory obligations.
• Coordinate governance and attestation processes, ensuring actions tracked and completed.
• Contribute to the Compliance Plan, providing updates on risks and regulatory developments.
• Prepare and support Board reporting across Consumer Duty, Conduct Risk, complaints and other areas.
• Analyse complaints data and management information to identify trends and root causes.
• Provide practical compliance guidance on Consumer Duty, conduct risk, complaints handling and customer communications.
• Support compliance monitoring reviews, thematic assessments and assurance activities.
• Monitor emerging regulatory developments and assess business impact.
• Develop relationships with stakeholders across compliance, risk, governance and operations.

Skills

FCA Consumer Duty

Conduct Risk

UK regulatory environment

Compliance reporting

Stakeholder engagement

Data analysis

Job description

A well-established organisation within the London Market insurance sector is seeking a Senior Compliance Executive to support its Compliance function in delivering effective oversight of Consumer Duty, Conduct Risk and broader regulatory compliance requirements. This role will play a key part in ensuring strong customer outcomes, a positive conduct culture, and adherence to applicable regulatory standards.

Key Responsibilities

• Support the Compliance leadership team in the oversight of Consumer Duty, Conduct Risk and regulatory compliance activities across the business.
• Assist in the ongoing development, implementation and monitoring of Consumer Duty frameworks, ensuring evidence of positive customer outcomes.
• Help identify, assess and report conduct risks and associated regulatory obligations.
• Coordinate annual governance and attestation processes, ensuring actions are appropriately tracked and completed.
• Contribute to the development and delivery of the Compliance Plan, providing updates on progress, key risks and regulatory developments.
• Prepare and support Board and Committee reporting across Consumer Duty, Conduct Risk, Complaints and other compliance-related areas.
• Analyse complaints data and management information to identify trends, root causes and opportunities for improvement.
• Provide practical compliance guidance on areas including Consumer Duty, conduct risk, complaints handling, fair value assessments and customer communications.
• Support compliance monitoring reviews, thematic assessments and assurance activities.
• Monitor emerging regulatory developments and assess potential business impacts.
• Develop effective working relationships with stakeholders across compliance, risk, governance and operational teams.

Key Requirements

• Strong knowledge of FCA Consumer Duty requirements, Conduct Risk principles and the UK regulatory environment.
• Experience in a Compliance, Conduct Risk, Governance or Regulatory role within the Lloyd's and/or wider insurance market.
• Ability to interpret regulatory requirements and translate them into practical business solutions.
• Experience producing compliance reports, management information, policies and regulatory documentation.
• Strong analytical and problem-solving skills with the ability to identify themes, risks and recommendations from data.
• Excellent written and verbal communication skills with the ability to engage stakeholders at varying levels of seniority.
• Well-organised with the ability to manage multiple priorities and deadlines.
• Relevant compliance, risk or insurance qualifications (or progress towards them) would be advantageous.