Senior Complex Care Coordinator - Wales CIW Expert

Minerva; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Airmid Staffing is seeking an experienced Complex Care Co-ordinator to support safe, person-centred delivery of complex care packages across Wales. You will work with the Complex Care Delivery Manager, Registered Manager, clinical leads, frontline teams, families and professionals to ensure high-quality care.

The role involves coordinating day-to-day deliveries, rostering, safeguarding, and maintaining clear records using Log My Care and internal systems.

Qualifications

• Experience coordinating complex care packages.
• Experience managing staff rotas and scheduling.
• Ability to work with families and healthcare professionals.

Responsibilities

• Coordinating day-to-day delivery of complex care packages across Wales.
• Creating and managing staff rotas with appropriate staffing levels and skills.
• Maintaining safe and consistent package coverage with care staff.
• Supervising frontline care staff within allocated packages.
• Building relationships with clients, families and multidisciplinary professionals.
• Acting as operational contact for families and care teams.
• Monitoring care plans to ensure person-centred care.
• Monitoring staff training and competencies.
• Escalating clinical, operational and safeguarding concerns.
• Ensuring risk assessments and contingency plans are up to date.
• Assisting with incident reporting, safeguarding and quality assurance.
• Maintaining accurate records and using Log My Care and internal systems.
• Supporting CIW inspection preparation and audits.
• Collaborating with wider teams to ensure safe service delivery.
• Supporting recruitment and mobilisation of new packages.

Skills

Care coordination

Staff rostering

Communication with families

Multidisciplinary collaboration

Regulatory awareness

Tools

Log My Care

Job description

Airmid Staffing is seeking an experienced Complex Care Co-ordinator to support safe, person-centred delivery of complex care packages across Wales. You will work with the Complex Care Delivery Manager, Registered Manager, clinical leads, frontline teams, families and professionals to ensure high-quality care.

The role involves coordinating day-to-day deliveries, rostering, safeguarding, and maintaining clear records using Log My Care and internal systems.