Complex Care Coordinator

Minerva; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Airmid Staffing is seeking an experienced Complex Care Co-ordinator to support safe, person-centred delivery of complex care packages across Wales. You will work with the Complex Care Delivery Manager, Registered Manager, clinical leads, frontline teams, families and professionals to ensure high-quality care.

The role involves coordinating day-to-day deliveries, rostering, safeguarding, and maintaining clear records using Log My Care and internal systems.

Qualifications

• Experience coordinating complex care packages.
• Experience managing staff rotas and scheduling.
• Ability to work with families and healthcare professionals.

Responsibilities

• Coordinating day-to-day delivery of complex care packages across Wales.
• Creating and managing staff rotas with appropriate staffing levels and skills.
• Maintaining safe and consistent package coverage with care staff.
• Supervising frontline care staff within allocated packages.
• Building relationships with clients, families and multidisciplinary professionals.
• Acting as operational contact for families and care teams.
• Monitoring care plans to ensure person-centred care.
• Monitoring staff training and competencies.
• Escalating clinical, operational and safeguarding concerns.
• Ensuring risk assessments and contingency plans are up to date.
• Assisting with incident reporting, safeguarding and quality assurance.
• Maintaining accurate records and using Log My Care and internal systems.
• Supporting CIW inspection preparation and audits.
• Collaborating with wider teams to ensure safe service delivery.
• Supporting recruitment and mobilisation of new packages.

Skills

Care coordination

Staff rostering

Communication with families

Multidisciplinary collaboration

Regulatory awareness

Tools

Log My Care

Job description

Are you an experienced Care Co-ordinator, Complex Care Co-ordinator or Senior Care Professional looking for your next opportunity within complex community care?

Airmid Staffing is looking for an organised, compassionate and proactive Complex Care Co-ordinator to support the safe and effective delivery of complex care packages across Wales.

This is a varied role where you’ll work closely with our Complex Care Delivery Manager, Registered Manager, Clinical Nurse Lead, frontline care teams, families and healthcare professionals to make sure our clients receive safe, consistent and genuinely person-centred care.

If you have experience coordinating care packages, managing rotas, supporting care teams and dealing confidently with families and professionals, we’d love to hear from you.

About Airmid Staffing

Airmid Staffing is a specialist provider of complex homecare services, supporting adults and children with complex and high-acuity care needs to live safely and independently within their own homes.

Our services in Wales operate within the relevant Welsh social care and safeguarding frameworks, including RISCA, and we are committed to strong governance, clear accountability and high-quality care.

What You’ll Be Doing

As a Complex Care Co-ordinator, you’ll take responsibility for the day-to-day coordination of allocated complex care packages, helping ensure services remain safe, well organised and responsive to the needs of each individual.

Your responsibilities will include:

• Coordinating the day-to-day delivery of complex care packages across Wales.
• Creating and managing staff rotas, ensuring appropriate staffing levels and skill mix.
• Working closely with care staff to maintain safe and consistent package coverage.
• Supporting and supervising frontline care staff within allocated packages.
• Building positive relationships with clients, families and multidisciplinary professionals.
• Acting as a key operational point of contact for families and care teams.
• Monitoring care and support plans to ensure they remain person-centred and reflect current needs.
• Monitoring staff training, supervision and competency requirements.
• Identifying and escalating clinical, operational and safeguarding concerns appropriately.
• Ensuring risk assessments and contingency arrangements remain current.
• Supporting incident reporting, safeguarding processes and quality assurance.
• Maintaining clear, accurate and contemporaneous records.
• Recording relevant information and updates using Log My Care and internal systems.
• Supporting audit preparation and Care Inspectorate Wales (CIW) inspection requirements.
• Working collaboratively with the wider operational and clinical teams to maintain safe service delivery.
• Supporting recruitment and the mobilisation of new care packages where required.

Ideally, we are looking for someone with a good understanding of Care Inspectorate Wales (CIW) and experience working within CIW-registered domiciliary care services.

We are particularly keen to find someone who is familiar with Welsh regulatory requirements, compliance standards and local care delivery arrangements, and who can bring relevant knowledge and practical experience to the role.

Our preference is for someone who already understands how domiciliary care services operate in Wales and can hit the ground running. If this sounds like you, please ensure your CV reflects the relevant experience we are looking for above.