Senior Commercial Property Operations Lead

Deverell Smith Ltd; Reading; Sur place; GBP 50 000 - 61 000; Plein temps

Résumé du poste

Deverell Smith Ltd is seeking an Operations Manager to oversee day-to-day operations of a premium commercial property development in Reading. You will work with the General Manager to ensure facilities operate safely, securely and to the highest standards.

The role includes managing service partners, occupier relationships and delivering exceptional customer experience, with a focus on health and safety, compliance, and sustainability initiatives.

Qualifications

• 7+ years of industry experience in commercial property or facilities management.
• Experience in commercial office or mixed-use developments.
• Strong understanding of facilities management and building operations.
• IOSH qualification required; IWFM membership desirable.
• Familiarity with CAFM systems and occupier portals.
• Knowledge of service charges and RICS guidelines.
• Awareness of building accreditations such as BREEAM, WELL and WiredScore.

Responsabilités

• Oversee delivery of building services and maintain high operational standards.
• Manage service partners, contractors and SLAs.
• Build relationships with occupiers, clients and stakeholders.
• Assist with service charge budgets, PO management and financial reporting.
• Lead property inspections, reporting and compliance documentation.
• Coordinate occupier move-ins and move-outs; support engagement initiatives.
• Manage health and safety, fire safety, and building compliance.
• Oversee permits, RAMS and access arrangements.
• Support ESG initiatives and sustainability goals.
• Coordinate waste management, recycling and building accreditations.
• Support events and occupier communications.

Connaissances

Leadership

Communication

Customer-focused

Highly organized

Problem-solving

Prioritization

Commercial awareness

Confidential information handling

Formation

IOSH qualification

Outils

CAFM systems

Occupier portals

Description du poste

Deverell Smith Ltd is seeking an Operations Manager to oversee day-to-day operations of a premium commercial property development in Reading. You will work with the General Manager to ensure facilities operate safely, securely and to the highest standards.

The role includes managing service partners, occupier relationships and delivering exceptional customer experience, with a focus on health and safety, compliance, and sustainability initiatives.