Commerical Operations Manager

Deverell Smith Ltd; Reading; On-site; GBP 50,000 - 61,000; Full time

Job summary

Deverell Smith Ltd is seeking an Operations Manager to oversee day-to-day operations of a premium commercial property development in Reading. You will work with the General Manager to ensure facilities operate safely, securely and to the highest standards.

The role includes managing service partners, occupier relationships and delivering exceptional customer experience, with a focus on health and safety, compliance, and sustainability initiatives.

Qualifications

• 7+ years of industry experience in commercial property or facilities management.
• Experience in commercial office or mixed-use developments.
• Strong understanding of facilities management and building operations.
• IOSH qualification required; IWFM membership desirable.
• Familiarity with CAFM systems and occupier portals.
• Knowledge of service charges and RICS guidelines.
• Awareness of building accreditations such as BREEAM, WELL and WiredScore.

Responsibilities

• Oversee delivery of building services and maintain high operational standards.
• Manage service partners, contractors and SLAs.
• Build relationships with occupiers, clients and stakeholders.
• Assist with service charge budgets, PO management and financial reporting.
• Lead property inspections, reporting and compliance documentation.
• Coordinate occupier move-ins and move-outs; support engagement initiatives.
• Manage health and safety, fire safety, and building compliance.
• Oversee permits, RAMS and access arrangements.
• Support ESG initiatives and sustainability goals.
• Coordinate waste management, recycling and building accreditations.
• Support events and occupier communications.

Skills

Leadership

Communication

Customer-focused

Highly organized

Problem-solving

Prioritization

Commercial awareness

Confidential information handling

Education

IOSH qualification

Tools

CAFM systems

Occupier portals

Job description

Operations Manager - Reading

Salary: £55,000

Role Overview

An exciting opportunity for an experienced Operations Manager to oversee the day-to-day operations of a premium commercial property development in Reading.

The successful candidate will work alongside the General Manager and wider building management team, ensuring the building and all workspaces are clean, safe, secure and maintained to the highest standards.

They will be responsible for managing service partners, maintaining strong occupier relationships and delivering an exceptional customer experience.

Key Responsibilities

• Oversee the delivery of all building services, ensuring high operational standards are maintained.
• Manage and monitor service partners, contractors and SLAs.
• Build and maintain strong relationships with occupiers, clients and stakeholders.
• Assist with service charge budgets, purchase orders and financial reporting.
• Lead property inspections, reporting and compliance documentation.
• Coordinate office and retail occupier move-ins and move-outs.
• Manage health and safety, fire safety, emergency procedures and building compliance.
• Oversee contractor permits, RAMS and access arrangements.
• Support occupier engagement, onboarding and customer satisfaction initiatives.
• Drive environmental, sustainability and ESG initiatives.
• Coordinate waste management, recycling and building accreditations.
• Support building events, marketing initiatives and occupier communications.

About You

• Minimum 7 years' industry experience.
• Must have previous commercial property experience.
• Experience operating within commercial office or mixed-use developments.
• Strong understanding of facilities management and building operations.
• IOSH qualification.
• Membership of IWFM or another recognised professional body desirable.
• Familiarity with CAFM systems and occupier portals.
• Understanding of commercial service charges and RICS guidelines.
• Knowledge of building accreditations such as BREEAM, WELL and WiredScore.

Key Personal Competencies

• Excellent communication and relationship-building skills.
• Strong leadership and people management abilities.
• Customer-focused with a passion for delivering exceptional service.
• Highly organised with strong attention to detail.
• Proactive approach to problem-solving and decision-making.
• Ability to manage multiple priorities and take ownership.
• Strong commercial awareness and accountability.
• Ability to handle confidential information professionally