Commerical Operations Manager

Deverell Smith Recruitment Ltd; Reading; On-site; GBP 50,000 - 61,000; Full time

Job summary

Deverell Smith Recruitment Ltd is seeking an experienced Operations Manager for a premium commercial property development in Reading. You will oversee day-to-day operations, manage service partners, and ensure occupier satisfaction.

You will work with the General Manager and building management team to maintain safety, security and high standards, while driving ESG initiatives and strong occupier relations.

Qualifications

• Minimum 7 years' industry experience.
• Must have previous commercial property experience.
• Must come from a property recruiter background.
• Experience operating within commercial office or mixed-use developments.
• Strong understanding of facilities management and building operations.
• IOSH qualification.
• Membership of IWFM or another recognised professional body desirable.
• Familiarity with CAFM systems and occupier portals.
• Understanding of commercial service charges and RICS guidelines.
• Knowledge of building accreditations such as BREEAM, WELL and WiredScore.

Responsibilities

• Oversee the delivery of all building services, ensuring high operational standards.
• Manage and monitor service partners, contractors and SLAs.
• Build and maintain strong relationships with occupiers, clients and stakeholders.
• Assist with service charge budgets, purchase orders and financial reporting.
• Lead property inspections, reporting and compliance documentation.
• Coordinate office and retail occupier move-ins and move-outs.
• Manage health and safety, fire safety, emergency procedures and building compliance.
• Oversee contractor permits, RAMS and access arrangements.
• Support occupier engagement, onboarding and customer satisfaction initiatives.
• Drive environmental, sustainability and ESG initiatives.
• Coordinate waste management, recycling and building accreditations.
• Support building events, marketing initiatives and occupier communications.

Skills

Leadership

Communication

People management

Customer focus

Organisation

Problem solving

Stakeholder relations

Commercial awareness

Tools

CAFM systems

Occupier portals

Job description

Operations Manager - Reading

Salary: £55,000

Role Overview

An exciting opportunity for an experienced Operations Manager to oversee the day-to-day operations of a premium commercial property development in Reading.

The successful candidate will work alongside the General Manager and wider building management team, ensuring the building and all workspaces are clean, safe, secure and maintained to the highest standards.

They will be responsible for managing service partners, maintaining strong occupier relationships and delivering an exceptional customer experience.

Key Responsibilities

• Oversee the delivery of all building services, ensuring high operational standards are maintained.
• Manage and monitor service partners, contractors and SLAs.
• Build and maintain strong relationships with occupiers, clients and stakeholders.
• Assist with service charge budgets, purchase orders and financial reporting.
• Lead property inspections, reporting and compliance documentation.
• Coordinate office and retail occupier move-ins and move-outs.
• Manage health and safety, fire safety, emergency procedures and building compliance.
• Oversee contractor permits, RAMS and access arrangements.
• Support occupier engagement, onboarding and customer satisfaction initiatives.
• Drive environmental, sustainability and ESG initiatives.
• Coordinate waste management, recycling and building accreditations.
• Support building events, marketing initiatives and occupier communications.

About You

• Minimum 7 years' industry experience.
• Must have previous commercial property experience.
• Must come from a property recruiter background.
• Experience operating within commercial office or mixed-use developments.
• Strong understanding of facilities management and building operations.
• IOSH qualification.
• Membership of IWFM or another recognised professional body desirable.
• Familiarity with CAFM systems and occupier portals.
• Understanding of commercial service charges and RICS guidelines.
• Knowledge of building accreditations such as BREEAM, WELL and WiredScore.

Key Personal Competencies

• Excellent communication and relationship-building skills.
• Strong leadership and people management abilities.
• Customer-focused with a passion for delivering exceptional service.
• Highly organised with strong attention to detail.
• Proactive approach to problem-solving and decision-making.
• Ability to manage multiple priorities and take ownership.
• Strong commercial awareness and accountability.
• Ability to handle confidential information professionally.