Senior Commercial Operations Manager

Museums Galleries Scotland; Glasgow; Hybrid; GBP 66,000 - 77,000; Full time

Job summary

Glasgow Life is seeking a Senior Commercial Operations Manager to lead growth across our retail, catering and venue hire activities. Reporting to the Head of Commercial and Business Growth, you will shape strategic direction and drive operational excellence to deliver tangible city-wide impact.

You will manage a dynamic, customer‑facing team in a hybrid working environment, with responsibilities spanning strategy, performance measurement, and cross‑functional collaboration to achieve ambitious

Qualifications

• Experience leading dynamic, customer‑orientated teams in sectors such as retail, hospitality, or sales.
• Ability to define growth strategy and own actions linked to operational excellence.
• Proven track record of driving cross‑functional collaboration to achieve strategic goals.

Responsibilities

• Form strategic commercial direction for retail, catering, and venue hire.
• Lead operating standards, objectives, and measurement.
• Inspire and coach colleagues to deliver shared objectives.
• Align commercial priorities with finance, supply chain, marketing and procurement.

Skills

Commercial leadership

Growth strategy

Cross-functional leadership

Job description

Workforce

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Senior Commercial Operations Manager at Glasgow Life

Working Hours: Full Time
Contract: Fixed Term – until January 2030
Salary:£66,165.67 – £76,627.94
Location: Glasgow/ Hybrid
Closing date: 25th October at 11:59pm

About the Role

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Senior Commercial Operations Manager to join ourRetail team.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

This post is supported by Museum Galleries Scotland Museums Futures Programme.

What you need to know

Hours:35 hoursper week.

Contract type: Fixed term until January 2030

Location:Hybrid. You will spend part of your week at home, and part of your week in one of our offices including our head office based in Merchant City which has access to great public transport and discounted parking nearby.

What you’ll do

As a Senior Commercial Operations Manager, you’ll be a part of an established team, reporting to the Head of Commercial and Business Growth. You’ll play an essential role in driving sustainable growth in our retail, catering, and venue hire functions. Your work will make a visible and lasting difference.

This could be:

• Forming strategic commercial direction for the critical business units of retail, catering, and venue hire, where customer centricity is a pivotal priority,
• Leading best in class operational standards, objectives, and measurement.
• Bringing an attitude that seeks to constantly improve how the organisation operates commercially.
• Inspiring, leading, and coaching colleagues to deliver shared objectives.
• Aligning commercial priorities with cross functional teams within finance, supply chain, marketing, procurement, driving cross-functional initiatives to achieve shared goals.

Who you are

We’re looking for someone with the right skills who brings energy to the role.

We’re looking for:

• An astute commercial leader who can both define growth strategy and own the actions linked to operational excellence.
• Experience in leading dynamic and customer orientated teams from sectors such as retail, hospitality, or sales.

Download the Person Specification in the Job Attachments section on MyJobScotland.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you. If you have questions about the role, please contact us at [e-mail] to arrange an informal chat.