Senior Commercial Operations Manager

National Museums; Glasgow; Híbrido; GBP 65.000 - 86.000; Jornada completa

Descripción de la vacante

National Museums is seeking a Senior Commercial Operations Manager to drive growth across retail, catering and venue hire. The role reports to the Head of Commercial and Business Growth and you will operate in a hybrid pattern between home and our offices including the head office in Merchant City.

You will set strategic direction, lead customer-focused teams in key sectors, and align priorities with finance, supply chain, marketing and procurement to deliver measurable outcomes.

Formación

• Experience leading commercial teams in customer-focused sectors such as retail, hospitality or sales.
• Ability to define growth strategy and drive operational excellence.

Responsabilidades

• Form strategic commercial direction for retail, catering and venue hire.
• Lead best-in-class operational standards, objectives and measurement.
• Foster continuous improvement in how the organisation operates commercially.
• Inspire, lead and coach colleagues to deliver shared objectives.
• Align commercial priorities with cross-functional teams in finance, supply chain, marketing and procurement.

Descripción del empleo

What you need to know

Hours: 35 per week.
Contract type: Fixed Term 3 years until January 2030
Location: Hybrid. You will spend part of your week at home, and part of your week in one of our offices including our head office based in Merchant City which has access to great public transport and discounted parking nearby.

What you’ll do

As a Senior Commercial Operations Manager, you’ll be a part of an established team, reporting to the Head of Commercial and Business Growth. You’ll play an essential role in driving sustainable growth in our retail, catering, and venue hire functions. Your work will make a visible and lasting difference. This could be:

• Forming strategic commercial direction for the critical business units of retail, catering, and venue hire, where customer centricity is a pivotal priority,
• Leading best in class operational standards, objectives, and measurement.
• Bringing an attitude that seeks to constantly improve how the organisation operates commercially.
• Inspiring, leading, and coaching colleagues to deliver shared objectives.
• Aligning commercial priorities with cross functional teams within finance, supply chain, marketing, procurement, driving cross-functional initiatives to achieve shared goals.

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

We’re looking for:

• An astute commercial leader who can both define growth strategy and own the actions linked to operational excellence.
• Experience in leading dynamic and customer orientated teams from sectors such as retail, hospitality, or sales.
• Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
• When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
• If you still have questions about the role, please contact us at [e-mail] to arrange an informal chat.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN