Senior Collections SME - Complex & Regulated Recoveries

Marshmallow; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working - Spend 2 days per week in the office

Competitive bonus scheme

Flexible benefits budget

Sabbatical Leave

Work From Anywhere

Mental wellbeing support

Learning and development budgets

Private health care

Medical cash plan

Tech scheme

33 days holiday

Job summary

A UK-based technology company is seeking a New Subject Matter Expert in Collections to take ownership of complex arrears cases and coach less experienced colleagues. The role emphasizes delivering tailored repayment solutions while ensuring compliance with FCA regulations. Candidates should have substantial experience in regulated collections and a proven track record in handling sensitive customer situations, offering competitive compensation and flexible working arrangements.

Qualifications

• Significant experience in regulated collections or debt recovery.
• Demonstrated success with complex arrears cases.
• Strong understanding of FCA requirements and Consumer Duty.

Responsibilities

• Take ownership of complex arrears cases and deliver tailored repayment solutions.
• Coach and support less experienced colleagues.
• Analyse trends in arrears performance for improvement opportunities.

Skills

Strong judgement and decision making

Excellent communication and influencing skills

Ability to give constructive feedback

Calm under pressure

Highly organized

Curious and improvement-focused

Job description

A UK-based technology company is seeking a New Subject Matter Expert in Collections to take ownership of complex arrears cases and coach less experienced colleagues. The role emphasizes delivering tailored repayment solutions while ensuring compliance with FCA regulations. Candidates should have substantial experience in regulated collections and a proven track record in handling sensitive customer situations, offering competitive compensation and flexible working arrangements.