Senior Cloud Operations & Reliability Engineer (Remote)

NiCE; Greater London; Remote; GBP 85,000 - 110,000; Full time

Benefits offered by this job

NICE-FLEX hybrid model

Job summary

NICE is seeking a Senior Full Stack Cloud Operations Engineer to lead the security, reliability, and efficiency of our cloud and datacenter infrastructure. You will administer production environments across AWS, Windows Server, Linux, VMware, and related services.

Join a skilled operations team responsible for monitoring, incident resolution, performance optimization, and on-call rotations. The role combines cloud operations, systems engineering, and datacenter support to ensure business

Qualifications

• Bachelor's degree in Computer Science, Business Information Systems, or a related field, or equivalent practical experience.
• 5+ years of experience supporting large-scale production infrastructure environments.
• 5+ years of hands-on Windows Server administration experience in enterprise production environments.
• 5+ years of experience configuring and supporting server hardware and operating systems.
• Strong experience managing and securing Linux servers, including RHEL, Ubuntu, and Amazon Linux.
• Experience performing Windows and Linux operating system patching and maintenance activities.
• Strong knowledge of Active Directory, Windows Domains, and DNS services.
• Experience operating within structured change management processes.
• Proven ability to manage competing priorities in fast-paced production environments.
• Strong collaboration and communication skills with technical teams, business stakeholders, and leadership.

Responsibilities

• Maintaining, monitoring, and supporting large-scale production infrastructure environments across cloud and datacenter platforms.
• Administering AWS resources and services to ensure security, availability, and operational excellence.
• Diagnosing, troubleshooting, and resolving medium-to-high complexity infrastructure, operating system, and application issues.
• Managing Windows Server, Linux, Active Directory, DNS, IIS, FTP, and related enterprise services.
• Analysing operational metrics and implementing improvements to enhance platform stability, performance, and efficiency.
• Supporting infrastructure lifecycle activities including server provisioning, patching, upgrades, resource sizing, and capacity management.
• Participating in an on-call rotation and communicating operational events, incidents, and resolutions to stakeholders and leadership teams.
• Performing physical datacenter activities including cabling, racking, hardware maintenance, and vendor coordination when required.
• Managing user access and identity services through AWS IAM and other enterprise user management platforms.
• Following NICE operational standards, security requirements, policies, procedures, and code of ethics.

Skills

Cloud operations

Production support

Incident management

Team collaboration

Communication

Education

Bachelor's degree in CS or related field

Tools

AWS

Windows Server

Linux

VMware

Active Directory

DNS

IIS

FTP

PowerShell

Job description

NICE is seeking a Senior Full Stack Cloud Operations Engineer to lead the security, reliability, and efficiency of our cloud and datacenter infrastructure. You will administer production environments across AWS, Windows Server, Linux, VMware, and related services.

Join a skilled operations team responsible for monitoring, incident resolution, performance optimization, and on-call rotations. The role combines cloud operations, systems engineering, and datacenter support to ensure business