Senior Cloud Operations Lead | Remote/Hybrid

Devopsroles; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

NICE-FLEX hybrid work model

Career growth opportunities

Job summary

NICE Ltd. in the United Kingdom is seeking a Senior Full Stack Cloud Operations Engineer to help secure, scale, and optimize our cloud and datacenter platforms across AWS, Windows Server, Linux, VMware, and related technologies.

You will monitor production environments, handle incidents, participate in on-call rotations, and collaborate with global teams to deliver reliable services. This role offers NICE-FLEX hybrid work and clear opportunities for career growth.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of experience supporting large-scale production infrastructure environments.
• 5+ years of hands-on Windows Server administration experience in enterprise production environments.
• 5+ years of experience configuring and supporting server hardware and operating systems.
• Strong knowledge of Active Directory, Windows Domains, and DNS services.
• Experience operating within structured change management processes.
• Proven ability to manage competing priorities in fast-paced production environments.

Responsibilities

• Maintaining, monitoring, and supporting large-scale production infrastructure environments across cloud and datacenter platforms.
• Administering AWS resources and services to ensure security, availability, and operational excellence.
• Diagnosing, troubleshooting, and resolving medium-to-high complexity infrastructure, operating system, and application issues.
• Managing Windows Server, Linux, Active Directory, DNS, IIS, FTP, and related enterprise services.
• Analysing operational metrics and implementing improvements to enhance platform stability, performance, and efficiency.
• Supporting infrastructure lifecycle activities including server provisioning, patching, upgrades, resource sizing, and capacity management.
• Participating in an on-call rotation and communicating operational events, incidents, and resolutions to stakeholders and leadership teams.
• Performing physical datacenter activities including cabling, racking, hardware maintenance, and vendor coordination when required.
• Managing user access and identity services through AWS IAM and other enterprise user management platforms.
• Following NICE operational standards, security requirements, policies, procedures, and code of ethics.

Skills

Cloud operations

Windows Server administration

Linux administration

VMware

AWS

Active Directory

DNS management

Incident management

Collaboration

Communication

Education

Bachelor's degree in Computer Science, Business Information Systems, or related field

Tools

AWS

Windows Server

Linux

VMware

Active Directory

DNS

IIS

PowerShell

Job description

NICE Ltd. in the United Kingdom is seeking a Senior Full Stack Cloud Operations Engineer to help secure, scale, and optimize our cloud and datacenter platforms across AWS, Windows Server, Linux, VMware, and related technologies.

You will monitor production environments, handle incidents, participate in on-call rotations, and collaborate with global teams to deliver reliable services. This role offers NICE-FLEX hybrid work and clear opportunities for career growth.