Senior Cloud/IT/Operations Engineer

Tenth Revolution Group; Wimbledon; On-site; GBP 40,000 - 55,000; Full time

Job summary

Tenth Revolution Group is seeking an IT engineer with MSP experience to support clients across a Microsoft-forward environment. You will work on firewall challenges, SharePoint configurations, and cloud deployments while coordinating with external partners.

The role emphasizes hands-on problem solving, security incident handling, and delivering projects on time. A strong customer service ethos and ability to work independently are essential.

Qualifications

• Experience working in a managed service provider (MSP) environment is desirable.
• Strong technical knowledge across firewall hardware, Windows, O365 and SharePoint.
• Ability to handle security breaches and communicate risk clearly.

Responsibilities

• Create scripts to improve cloud deployment and reporting, mainly in SharePoint.
• Provide dedicated support for detailed firewall questions and infrastructure changes.
• Maintain knowledge of cloud infrastructure and monitoring tools within the team.
• Collaborate with external suppliers involved in service delivery.
• Manage client relationships and deliver projects on time and within budget.

Skills

Firewall expertise

Hardware troubleshooting

O365 conditional access

SharePoint setup

Cybersecurity awareness

Deliver on time tasks

Coordination across teams

Tools

FortiGate firewall

Power BI

Windows troubleshooting

Job description

An established Microsoft-focused Managed Service Provider that has been supporting businesses across London for over 20 years. Unlike many larger MSPs, engineers get genuine exposure to a broad range of technologies and are trusted to take ownership of projects rather than being confined to a single support function.

The business has built its reputation on long-term client relationships, boasting an average client retention rate of more than eight years, which creates a stable environment where engineers can focus on delivering quality solutions rather than firefighting constant client turnover

From a technical perspective, you'll gain hands-on experience across Microsoft 365, cloud technologies, cybersecurity, networking, infrastructure, migrations, and IT transformation projects while working directly with a variety of SME and mid-sized clients. The company is a Microsoft Partner and places a strong emphasis on technical expertise and professional development

What responsibilities will you have?

Operations

• Create scripts to improve cloud deployment and reporting mainly in sharepoint.
• Be a dedicated support point for detailed firewall questions.
• Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
• Work effectively with external suppliers who are used in delivering elements of our service

Customer Service

• Build good trust based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges and requirements.
• Ensure that a strong customer service ethos is provided.
• Update Security and Network information to accurately account for changes in infrastructure
• Test and rollout updates to firewalls and routers.

Project Management or Client Management

• Deal with the management tasks associated with running a busy MSP.
• Have delivered projects on time and budget or have been the dedicated point of contact for multiple clients and able to explain to clients the best solution for them.
• Keep up to date with new product roll outs and pricing changes and ensure we capture the changes in our client billing.
• Understand costs of solutions and engineering time.
• Deliver a good ROI to our clients.

What skills & experience are we looking for?

Technical Skills

• Good knowledge of a leading firewall vendor (FortiGate ideal)
• Expert knowledge of hardware troubleshooting Windows environments.
• O365 conditional access and share point setup.
• Demonstrate knowledge in handling breaches of customer systems.
• Knowledge of Power BI an advantage.
• Demonstrate that you have been able to work on your own and deliver on time technical tasks.
• Demonstrate coordination skills where you have worked with a number of people to deliver a solution.