Senior Clinical Team Administrator

NHS Professionals; Norwich; On-site; GBP 17,000 - 24,000; Part time

Job summary

NHS Professionals is recruiting for a Senior Clinical Team Administrator at Hellesdon Hospital, Norwich. The role provides secretarial and administrative support to the clinical team to ensure efficient service delivery.

You will supervise junior admin staff, provide appraisal/training, manage team diaries/minutes and liaise with GPs and clinical staff to prioritise workloads while maintaining patient confidentiality.

Qualifications

• Experience with Lorenzo OR System One (NHS systems) is required.
• Diary management experience is essential.
• Minute taking experience is essential.
• Management experience within a clinical/admin setting is required.

Responsibilities

• Provide secretarial / administrative support to the team to ensure efficient service to customers.
• Provide supervision, support appraisals and training to identified admin staff.
• Respond to service needs to meet Trust requirements.
• Supervise lower banded staff.
• Provide accurate, prompt secretarial/administrative support to the multidisciplinary team including presentations/spreadsheets and confidential reports.
• Deal with referrals and liaise with GPs, clinical and medical staff, service users and relatives.

Skills

Lorenzo OR System One (NHS systems)

Diary management

Minute taking

Management experience

Job description

Job Title: Senior Clinical Team Administrator

Location: Hellesdon Hospital, Norwich, NR6 5BE

Trust: Norfolk and Suffolk NHS Foundation Trust

Payrate: Band 4, £14.52 per hour

Shift Patterns: Flexible between Monday - Friday 9:00am - 5:00pm - to be discussed at interview (18.75 hours per week)

Duration: Start: 02/11/2026 End date: 31/03/2027

Experience Required: Lorenzo OR System One (NHS systems) experience

Diary management experience

Minute Taking experience

Management experience

Job Description:

• Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
• Provide supervision, support appraisals and training to a number of identified (lower banded) admin staff.
• Respond to the needs of the service to ensure that the requirements of the Trust can be met.
• Supervise lower banded staff

DUTIES AND RESPONSIBILITIES

Clinical Support

• Provide accurate, prompt and efficient secretarial/administrative support to the multidisciplinary team which may include presentations / spreadsheets including complex and confidential reports.
• Deal effectively, professionally and courteously, with all types of patient referrals liaising directly with General Practitioners, clinical and medical staff from other areas, service users and their relatives.
• Liaise with appropriate team members in the case of requests for urgent visits or other emergencies.
• Liaise in a professional manner with each member of the team, providing relevant information.
• Ensure the workload of the clinical support team is prioritised to ensure patient safety and meet quality standards.
• Manage and re-arrange team appointment systems and diaries.

General

• Ensure patient information is managed, retained and stored in line with Trust policy in an efficient and effective manner.
• Raise agendas, take and process minutes for teams across the locality.
• Attend and contribute to all internal / external meetings relevant to the post.
• Provide data as requested.
• Provide cover to other administrative staff during holidays and sickness, across the locality.
• Order stores as requested by the team.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc.
• Encourage staff to operate a flexible approach to work, be adaptable to change and able to work within a team across the locality.
• Undertake any other appropriate tasks as requested to meet the needs of the service.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.