Senior Clinical Secretary - Cardiology

Northern Lincolnshire and Goole NHS Foundation Trust; Scunthorpe; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading NHS Trust is seeking a Medical Secretary for the SAT 17 Cardiology department. The role involves managing patient pathways, ensuring administrative efficiency, and providing excellent support to clinicians and patients. Join a dedicated team committed to delivering high-quality healthcare services.

Qualifications

• Experience in managing patient pathways.
• Ability to follow Standard Operating Procedures (SOPs).
• Strong organizational skills.

Responsibilities

• Process and log all referrals according to Trust Access Policy.
• Schedule appointments for patients and supervise staff.
• Ensure diagnostics are requested and available before clinic days.

Skills

Customer-focused

Knowledgeable

Teamwork

Job description

Medical Secretary - SAT 17 Cardiology Department

We have an exciting opportunity for a Medical Secretary within the SAT 17 Cardiology department. The post holder will be the point of contact for all administrative issues related to the patient's care pathway. Working as part of a team, they will provide expertise in managing the patient pathway from referral to treatment, ensuring smooth operations.

The post holder will ensure high levels of patient and clinician satisfaction by being accessible, customer-focused, and knowledgeable. They will follow Standard Operating Procedures (SOPs) to ensure tasks are completed accurately and within designated timescales.

Outpatient Pathway Responsibilities

1. Process and log all referrals, including paper and Choose and Book, in accordance with Trust Access Policy and specialty SOPs.
2. Schedule appointments for new and follow-up patients with appropriate clinicians, ensuring efficient use of capacity, and supervise staff to facilitate this. Offer patient choice where possible.
3. Ensure all required diagnostics and investigations are requested and available before clinic days, including those at other Trusts.
4. Coordinate appointments and procedures at other hospitals and organizations as needed.
5. Record clinic outcomes accurately on PAS, including offsite clinics.
6. Lead the completion and processing of clinic cancellation forms as per SOP.
7. Reschedule outpatient clinics to meet waiting time targets.
8. Utilize the Trust’s medical transcription system, ensuring urgent letters are processed promptly following SOPs.
9. Collaborate with patient records staff, ward clerks, and other organizations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments, delegating tasks as necessary.
10. Identify patients on cancer pathways and liaise with Cancer Trackers for appropriate handover.

The Humber Health Partnership is one of the NHS's largest acute and community partnerships, serving over one million patients annually with a budget exceeding £1.3 billion. It comprises two Trusts: Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH). Our partnership aims to deliver world-class hospital and community services for 1.65 million people.

Employing nearly 20,000 staff across five main hospital sites, including Diana, Princess of Wales Hospital, Scunthorpe General Hospital, Goole and District Hospital, Hull Royal Infirmary, and Castle Hill Hospital, we are committed to excellence. As teaching hospitals affiliated with the Hull York Medical School, we are involved in significant research across biomedical sciences, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, and oncology.

We believe that fostering a diverse, inclusive, innovative, skilled, and caring workforce is key to delivering excellent patient care and a promising future for our community.

Note: The application closing date may be earlier if a high volume of applications is received.

For further details or informal visits, contact:

• Name: Fiona Fillingham
• Job Title: Team Leader
• Email: [e-mail]
• Telephone: [phone]