Senior Client Support Manager, Market Data

ICE Clear Europe Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

ICE Clear Europe Limited in Greater London is looking for an experienced Client Support Manager to lead a team that supports real-time market data products. In this role, you will manage client relationships, oversee technical support, and develop your team through coaching and performance reviews.

The ideal candidate should have 5+ years of relevant experience, excellent communication skills, and a solid foundation in market data and financial technology.

Qualifications

• 5+ years of experience in a client-facing role within market data or financial technology.
• Demonstrated experience managing or leading a team with strong coaching skills.
• Business level fluency in English; proficiency in other languages is a plus.

Responsibilities

• Lead and develop a team of Client Support Specialists.
• Act as a senior point of contact for clients during escalations.
• Work closely with internal teams to resolve client issues.

Skills

Client relationship management

Technical oversight

Team leadership

Problem-solving

Communication skills

Education

Bachelor's degree

Tools

Unix

Shell scripting

Job description

ICE Clear Europe Limited in Greater London is looking for an experienced Client Support Manager to lead a team that supports real-time market data products. In this role, you will manage client relationships, oversee technical support, and develop your team through coaching and performance reviews.

The ideal candidate should have 5+ years of relevant experience, excellent communication skills, and a solid foundation in market data and financial technology.