Pricing & Analytics Client Support Specialist II

ICE

Greater London

On-site

GBP 34,000 - 48,000

Full time

14 days+

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Job summary

ICE Data Services in London is seeking a dynamic Client Support Specialist to join our team. The role focuses on our Pricing & Analytics product suite, working closely with Sales, Product Management and Development.

The ideal candidate will have a mix of strong client-facing experience and technical skills to translate customer needs into effective solutions. Responsibilities include addressing client inquiries, improving data quality, building cross-team relationships, detecting trends, and

Qualifications

Bachelor's degree in Business or Computer Science.
2+ years of industry experience.
Excellent written and oral communication, with ability to explain technical concepts to non-technical audiences.
Proficiency with Salesforce, JIRA, Excel and Word.

Responsibilities

Address and respond to client inquiries professionally with timely follow-up.
Identify data quality issues and recommend changes to improve data quality and productivity.
Build and maintain relationships with exchanges and internal product groups to relay inquiries.
Detect trends and communicate them to drive business decisions.
Translate technical changes into business impact for customers.
Interpret product documentation and relay delivery details to clients.
Capture production statistics for reporting and dashboards.
Collaborate with operations and product teams to plan technical implementations and schedules.
Support project inquiries such as product analyses and client metrics.