Client Success & Analytics Support Specialist

ICE Clear Europe Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

ICE Data Services in London is seeking a Client Support Specialist to join our team, focusing on our Pricing & Analytics product suite. The role works closely with Sales, Product Management and Development to ensure timely, accurate support for clients.

The ideal candidate has 2+ years of client-facing experience, excellent communication, and strong Excel skills, plus familiarity with Salesforce and JIRA. A fast-paced, team-oriented environment is expected.

Qualifications

• Bachelor's degree in Business, CS or equivalent required.
• 2+ years of industry experience.
• Strong communication and organizational skills.

Responsibilities

• Address client inquiries professionally with timely follow-up.
• Identify data quality issues and suggest process improvements.
• Build relationships with exchanges and internal product groups.
• Detect trends and share findings to inform actions.
• Bridge between Business and Development, translating tech changes.
• Explain product docs to clients and teams.
• Capture production stats and logs for reports.
• Collaborate with tech and product teams on implementation plans.
• Lead for product analysis and client metrics inquiries.
• Coordinate with Production Operations during crises.

Skills

Client facing

Excel

Salesforce

JIRA

Data quality

Communication

Financial markets

Education

Bachelor's degree in Business or Computer Science

Tools

Salesforce

JIRA

Job description

ICE Data Services in London is seeking a Client Support Specialist to join our team, focusing on our Pricing & Analytics product suite. The role works closely with Sales, Product Management and Development to ensure timely, accurate support for clients.

The ideal candidate has 2+ years of client-facing experience, excellent communication, and strong Excel skills, plus familiarity with Salesforce and JIRA. A fast-paced, team-oriented environment is expected.