Senior Client Success Manager – Core Banking (German/English)

Fidelity Information Services, LLC

Greater London

Híbrido

GBP 90 000 - 130 000

Tempo integral

14 dias+

Recebe uma resposta deste empregador

O teu currículo e carta de apresentação, adaptados exatamente ao que estão a contratar.

Ultrapassa os filtros ATS

Resumo da oferta

FIS in London is seeking a Senior Client Success Manager to drive client satisfaction and long-term value for financial institutions using FIS Core Banking Solutions. You will translate strategic objectives into practical success plans, lead governance discussions in German and English, and collaborate across Sales, Product, Professional Services, Renewals and Support to ensure measurable outcomes.

The role requires senior stakeholder management, strong bilingual communication, and a track

Qualificações

Fluent German and English, with the ability to lead complex business and stakeholder conversations in both languages
Experience in Client Success, Account Management, Client Services or a comparable client-facing role within banking technology, fintech or financial services
Experience working with banks or other financial institutions in a complex technology or service environment
Understanding of core banking operations and the business challenges financial institutions are seeking to solve
A strong track record of managing complex, senior-level client relationships
Experience translating strategic client objectives into structured plans, actions and measurable outcomes
Ability to lead client governance discussions and coordinate multiple internal and external stakeholders
Strong communication, presentation, negotiation and stakeholder-management skills
Analytical capability, including the ability to interpret client, usage, adoption or service information and convert it into practical recommendations
Experience collaborating across commercial, product, technical, support and delivery functions
Ability to identify client risk, establish an action plan and drive activity through to resolution
Commercial awareness, including an understanding of retention, renewals and responsible account growth

Responsabilidades

Build trusted relationships with senior client stakeholders and act as a strategic post-sales partner for FIS Core Banking Solutions
Manage communication with German-speaking client stakeholders in German, while coordinating effectively with international stakeholders in English
Develop a detailed understanding of each client’s business priorities, operating environment and desired outcomes
Translate client objectives into joint success plans with clear outcomes, milestones, ownership and measures of success
Lead client success, governance and value-review conversations in German or English, depending on stakeholder needs
Drive adoption of relevant solution capabilities and help clients realise sustained value from their investment
Monitor client health, engagement, adoption and service signals to identify emerging risks and coordinate timely action
Lead cross-functional collaboration across Sales, Product, Professional Services, Renewals, Support and other internal stakeholders
Establish clear governance and accountability for complex client issues, ensuring actions are owned and communicated effectively
Identify expansion opportunities based on evidenced client requirements and provide relevant insight to commercial teams
Capture structured client feedback and ensure regional client perspectives are understood by relevant internal teams
Contribute to renewal activity by clearly articulating delivered value, client outcomes, adoption progress and future priorities
Share effective Client Success practices and support the development of colleagues across the wider team