Client Services Specialist - FinTech

Platform Securities Services Limited; City Of London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Internal career growth opportunities

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Resources to contribute to your team/社

Community involvement support

Job summary

FIS is seeking a Client Contact Associate in London to be the first point of contact for clients, owning queries, issues and escalations, and ensuring high service levels. You will build strong relationships with clients and account managers, understand their business models, and contribute to service strategy.

You will coordinate responses, analyze data, draft client communications, and support process improvements.

Qualifications

• Degree level education or equivalent.
• Experience in financial services and knowledge of regulations.
• Ability to understand complex systems and workflows.
• Experience delivering exceptional client service and managing corporate relationships.
• Maturity, integrity and the ability to work independently to achieve objectives with minimal direction.
• Excellent time management, verbal and written communication skills.
• Decision making in a high-pressured environment.
• Self-motivated and proactive with a can-do attitude.
• Exceptional attention to detail and analytical skills.

Responsibilities

• Manage and coordinate all service queries from clients including escalations and complaints.
• You are the primary contact point for clients and will have an all-round knowledge of the business.
• You will be aligned to a specific type of clients e.g. Core Wealth and Institutional.
• You will have exceptional customer service skills, as the owner and coordinator of all service queries.
• Review query resolution, data analysis, data entry, exception reporting and the planning & implementation of process improvements to support the client.
• Providing escalation support for more complex, technical business queries.
• Owner and drafter of all client facing communications with excellent written communication skills.
• Responsible for client facing incident communication and ability to remain calm under pressure.
• Maintain comprehensive knowledge of applicable products, services, and company policies and procedures.
• Interface with clients to determine present and future needs and discuss progress toward solutions.

Skills

Exceptional customer service

Strong communication skills

Excellent written communication

Analytical skills

Attention to detail

Microsoft Office

Team player

Education

Bachelor's degree or equivalent

Tools

Microsoft Office applications

Job description

FIS is seeking a Client Contact Associate in London to be the first point of contact for clients, owning queries, issues and escalations, and ensuring high service levels. You will build strong relationships with clients and account managers, understand their business models, and contribute to service strategy.

You will coordinate responses, analyze data, draft client communications, and support process improvements.