Senior European Payments Client Success Leader

Fidelity Information Services, LLC; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

London market benefits

Continuous learning and development

Job summary

Fidelity Information Services, LLC in London seeks a Client Success Manager to drive client satisfaction and value realization across European clients. You will act as a trusted strategic partner, aligning Payments technology with client objectives and regulatory priorities.

You will join the Client Success team responsible for post-sales experiences across Europe, focusing on adoption, expansion opportunities, and measurable ROI for FIS Payments solutions.

Qualifications

• Experience in Client Success, Account Management, or similar roles within fintech/payments.
• Bachelor’s degree or equivalent.
• Strong understanding of Payments solutions in European financial services.

Responsibilities

• Act as a subject matter expert in Payments, leading strategic, value-based conversations with senior client stakeholders across Europe.
• Build trusted, long-term relationships and engage clients across the full lifecycle to enable consistent value realization.
• Develop a deep understanding of client business goals and regulatory environments, translating into joint success plans with milestones and KPIs.
• Collaborate with Sales, Product, Professional Services, Renewals and Support to deliver cohesive client outcomes.
• Analyze client health, usage and adoption data to anticipate risk and drive outcomes.

Skills

Client Success

Account Management

Fintech/Payments domain

Education

Bachelor's degree

Tools

Tableau

Job description

Fidelity Information Services, LLC in London seeks a Client Success Manager to drive client satisfaction and value realization across European clients. You will act as a trusted strategic partner, aligning Payments technology with client objectives and regulatory priorities.

You will join the Client Success team responsible for post-sales experiences across Europe, focusing on adoption, expansion opportunities, and measurable ROI for FIS Payments solutions.