Senior Client Services Manager

TN United Kingdom; Peterlee; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Client Services Manager to enhance client relationships and drive business growth. This role requires a minimum of 3 years of post-qualification experience, with a strong emphasis on client-facing interactions and teamwork. The ideal candidate will be proactive in recommending financial actions and improving business processes. With the flexibility of home-based work, occasional travel to offices in Peterlee or Bury will be necessary. This position offers a dynamic environment where your contributions will significantly impact client satisfaction and operational excellence.

Benefits

Healthcare

Discount Scheme

Electric Car Scheme

Qualifications

• Minimum 3 years post-qualification experience in accounting.
• Eager to work in a fast-growing company and client-facing.

Responsibilities

• Act as the point of contact for client liaison and account discussions.
• Advise clients on financial actions and business improvements.
• Manage UK-based accounting and administrative staff as needed.

Skills

Client Liaison

Financial Analysis

Team Collaboration

Business Improvement

Confidentiality

Money Laundering Prevention

Education

Post-qualification experience in Accounting

Bachelor's degree in Accounting or Finance

Job description

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Job Description

Job Role:

Senior Client Services Manager (Senior Accountant) – The ideal candidate will have a minimum of 3 years of post-qualification experience or 5 years total experience. They will be client-facing and able to work effectively in a team. The candidate should be eager to work in a fast-growing company.

Job Location:

The candidate can be home-based but will need to travel occasionally to our Peterlee or Bury office.

Reports to:

Practice Head

Job Duties:

• Act as the point of contact for client liaison.
• Meet clients to discuss accounts.
• Recommend financial actions by analyzing accounting reports, in collaboration with the India team.
• Advise clients on business improvement areas.
• Maintain customer confidence and protect operations by keeping financial information confidential.
• Detect and prevent money laundering.

Account Management:

• Ensure accurate and timely billing and receipt of payments.
• Coordinate with the India team to ensure timely invoice raising and client fee payments, liaising directly with clients when necessary.
• Standardize and update client engagement letters.

Management:

• Provide weekly updates with SKS on monthly meetings as required.
• Improve processes by developing or implementing best practices.
• Manage UK-based accounting and administrative staff as needed.
• Maintain professional and technical knowledge by attending workshops, reviewing publications, networking, and participating in professional societies.

Business Development:

• Assist SKS Business Development Director in acquiring new clients by meeting prospects, discussing requirements, and preparing proposals (with support from Directors).
• Expand the value chain by introducing new services to existing clients at all touchpoints.

The Group has specialist directors providing significant technical support to fulfill these responsibilities.

Benefits:

Healthcare, Discount scheme, Electric Car Scheme, and other generous benefits.