Senior Client Services Manager

CreateFuture; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Client Partner to drive value and growth for clients while fostering strong relationships. This hybrid role offers the chance to manage a portfolio of accounts, ensuring services meet strategic objectives and deliver measurable outcomes. You'll collaborate closely with clients, leveraging your expertise to identify opportunities and risks, and shape innovative strategies. Join a supportive team that values impact and autonomy, and contribute to a culture that rewards creativity and inclusiveness.

Qualifications

• Experience in account management, consultancy, or similar roles.
• Proven track record of managing accounts with £5m+ annual revenue.

Responsibilities

• Cultivate and maintain strong relationships with C-level executives.
• Identify and develop growth opportunities within existing accounts.
• Develop and lead strategic account plans aligned with client goals.

Skills

Account Management

Client Relationship Management

Strategic Planning

Analytical Skills

Market Expertise

Consultancy Skills

Education

Bachelor's Degree

Relevant Professional Certifications

Job description

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in Edinburgh, Leeds, Manchester, and London, as well as remote employees across the country.

We are a team of creators—whether that’s code, project plans, go-to-market strategies, culture initiatives, marketing campaigns, large language models, or people policies. Together with our clients, we create the future. We have collaborated across various industries with clients like PayPal, adidas, Natwest, FanDuel, and Money Saving Expert.

Our reputation for delivering high-quality, robust, and thoughtful products has helped us grow to over 500 people recently. It’s our people and our supportive, friendly culture that make CreateFuture a great place to work. We have been recognized by Best Workplaces UK multiple years in a row and boast a low employee exit rate.

Join us on our journey… Let’s create tomorrow, together, today.

About the role and team:

Senior Client Partners help our customers achieve their strategic objectives while driving value for CreateFuture. They focus on growth within existing clients, understanding their business and industry deeply, and maintaining strong relationships at all levels. They are problem solvers, ask questions, listen, think, and advise, bringing insight and experience, and aligning teams around common goals. You will manage the full sales cycle and oversee a portfolio of accounts.

What you’ll be doing

1. Client Relationship Management: Cultivate and maintain strong relationships with C-level executives and key stakeholders. Lead a portfolio of accounts to support strategic objectives and ensure services meet expectations and deliver value.
2. Organic Growth: Identify and develop growth opportunities within existing accounts. Collaborate with clients and internal teams to expand engagement, deepen relationships, and support long-term success.
3. Strategic Account Planning: Develop and lead strategic account plans aligned with client goals. Proactively identify risks, opportunities, and innovation areas, ensuring alignment across delivery and client services.
4. Market and Industry Expertise: Stay informed about client trends, technologies, and the competitive landscape to shape strategy and reinforce CreateFuture’s market position. Represent CreateFuture in the broader technical community.
5. Proven Experience: Experience in account management, consultancy, or similar roles, consistently meeting or exceeding targets. Demonstrated success managing accounts with £5m+ annual revenue, growing long-term relationships, and driving measurable client outcomes.
6. Client Service Excellence: Extensive experience in professional services and digital product and technology delivery, working directly with senior stakeholders to deliver value and satisfaction.
7. Growth Mindset: Passion for digital products and technology, with the ability to proactively expand relationships and challenge existing ways of working. A positive, can-do attitude and willingness to take senior stakeholders on that journey.
8. Strategic Thinker: Strong analytical and strategic skills to identify opportunities, assess risks, and propose impactful solutions aligned with client and business needs.

This is a hybrid role. We’re looking for candidates within commuting distance of our hubs in Edinburgh, Leeds, Manchester, or London, and who are flexible to travel to client sites and regional offices. We trust you to manage your schedule to balance face-to-face interactions with remote work.

We foster a culture that rewards impact, not just activity. We trust our employees to work autonomously and promote ownership at all levels.

Our Talent Acquisition team aims to respond to all applications within a reasonable timeframe, regardless of progression status.

Our process:

• 30-minute call with our Talent Acquisition Team
• 1-hour competency-based interview
• 1-hour panel interview & presentation
• 1-hour values-led interview

We believe diverse teams help us build the best workplace and create innovative, broadly useful products. We are committed to creating an inclusive environment where everyone can thrive. If you need additional support or accommodations during the application process, please let us know.