Senior Client Service Advisor

Elite Staffing Solutions; Cheltenham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Bonus up to £6K

Career progression

Job summary

Elite Staffing Solutions is seeking a Senior Client Service Advisor for our growing insurance client in Cheltenham. You will handle calls, provide policy advice, resolve queries and maintain records with a strong focus on service.

This role suits someone with commercial or personal lines experience who is proactive, detail-oriented and eager to progress, with potential to move into field sales in the future. Hybrid work is offered with 3 days in the office.

Qualifications

• Must have a professional telephone manner.
• Excellent communication skills are essential.
• Keen eye for detail and accuracy.
• Proactive, eager to learn and progress in the role.

Responsibilities

• Handle telephone calls and provide advice and support on insurance policies.
• Resolve customer queries and maintain accurate records.
• Deliver an outstanding level of service to customers.

Skills

Telephone etiquette

Communication skills

Attention to detail

Proactive learner

Job description

Senior Client Service Advisor – Insurance

Our client is a successful and growing insurance business with a fantastic reputation for delivering exceptional customer service. They pride themselves on their friendly, supportive and sociable working environment, where colleagues work together towards shared goals and quarterly team targets.

Due to continued growth, they are now seeking an enthusiastic Senior Client Service Advisor to join their team. This is a superb opportunity for someone with experience in either commercial or personal lines insurance who is keen to develop their skills and progress their career within a commercial insurance team.

The successful candidate will handle telephone calls, provide advice and support on insurance policies, resolve customer queries and maintain accurate records, all while delivering an outstanding level of service.

They are looking for someone with a professional telephone manner, excellent communication skills and a keen eye for detail. You'll need to be proactive, eager to learn and motivated to progress, with the potential opportunity to develop into a field sales role in the future.

What's on offer?

• Salary circa £30,000 per annum
• Excellent bonus potential (up to £6K per annum) based on retention and new business
• Hybrid working, with 3 days per week in the office
• A friendly, supportive and sociable team
• Excellent opportunities for career development and progression

This is a fantastic opportunity for an insurance professional looking to take the next step in their career with a business that values teamwork, personal development and delivering excellent customer outcomes.