Senior Client Relationship Director - Lead 50 Key Accounts

Halmer Recruit; Greater London; Sur place; GBP 86 000 - 105 000; Plein temps

Avantages offerts par ce poste

Bonus up to 20%

Company performance bonus 9%

Individual objectives bonus 11%

Office-based role

Résumé du poste

Halmer Recruit is seeking a Client Relationship Director to lead a small team and manage a portfolio of around 50 client accounts. The role focuses on strengthening senior client relationships and shaping the client management function within a B2B service environment.

You will work with the senior leadership team to drive service excellence, develop the client relationship capability, and ensure delivery aligns with business objectives.

Qualifications

• Significant experience leading Client Relationship, Client Services or Account Management teams within a complex B2B service environment.
• Strong people leadership experience with responsibility for developing and managing established teams.
• Experience managing senior-level client relationships and key accounts.
• Excellent stakeholder management skills with the confidence to operate at Director and senior leadership level.
• Strong commercial awareness and the ability to understand the wider value and importance of long‑term client relationships.
• A strategic approach combined with the willingness to remain close to clients and day‑to‑day relationship activity.
• The ability to build credibility quickly with both internal and external stakeholders.
• Excellent communication, influencing and relationship‑building skills.

Responsabilités

• Lead, develop and support a team of five direct reports across Client Relationship Management and Customer Service.
• Take overall responsibility for a portfolio of approximately 50 client accounts.
• Build strong, credible relationships with senior client stakeholders.
• Act as a senior escalation point for key client matters.
• Ensure consistently high standards of client service and relationship management.
• Work closely with the senior management team to support wider business objectives.
• Identify opportunities to strengthen and develop existing client relationships.
• Monitor client performance, service delivery and satisfaction.
• Support the continued development of the Client Relationship function, ensuring clear structure, accountability and high performance.
• Work collaboratively across operational and commercial teams to ensure client expectations are understood and delivered.

Connaissances

People leadership

Stakeholder management

Account management

Strategic thinking

Communication

Relationship building

Description du poste

Halmer Recruit is seeking a Client Relationship Director to lead a small team and manage a portfolio of around 50 client accounts. The role focuses on strengthening senior client relationships and shaping the client management function within a B2B service environment.

You will work with the senior leadership team to drive service excellence, develop the client relationship capability, and ensure delivery aligns with business objectives.