Senior Client Manager

Propel; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in marketing technology is seeking a Senior Client Manager to join their growing team in London. This pivotal role requires strong leadership in managing client relationships and driving performance outcomes. Ideal candidates should have a solid background in performance marketing and a proven track record of successful client management.

Qualifications

• Solid experience in client success, delivery, or performance marketing.
• Strong technical skills with campaign data and analytics.
• Experience managing client-facing teams and building delivery functions.

Responsibilities

• Own delivery and performance for major B2B clients.
• Lead performance reporting and insight sharing.
• Collaborate with internal product and ops teams.

Skills

Client success

Digital performance

Performance reporting

Leadership

Communication

Tools

Google Business Profile

Bing Places

Apple Business Connect

Job description

Direct message the job poster from Propel

Connecting top marketing talent with growing start-ups & scale-ups | The Northern recruiter in London

Senior Client Manager

Hybrid from London, 3 days a week in office

This role is tailor-made for a seasoned client leader — someone already running complex accounts, fluent in digital performance, and ready to shape strategy, not just execute it. If you're looking to move into a Head of Client Success/Delivery role in the near future, this is your launchpad.

You’ll join a growing, VC-backed scale-up operating at the intersection of flexible workspace, digital media, and local performance marketing. The client is already partnering with global names in the category (think WeWork and beyond), with a product that delivers measurable commercial outcomes across thousands of locations.

What you’ll do:

• Own delivery and performance for a portfolio of major B2B clients, acting as the strategic bridge between data, delivery, and client outcomes
• Lead performance reporting and insight sharing — turning dashboards into decisions and translating data into compelling value narratives
• Work across tools like Google Business Profile, Bing Places, Apple Business Connect, and media platforms (DSPs/DMPs) to drive local campaign results
• Manage senior client stakeholders with confidence, while collaborating closely with internal product and ops teams
• Help define what great client success looks like — shaping the model, tools, and metrics that scale

What you’ll bring:

• Solid experience in client success, delivery, or performance marketing — ideally in SaaS, adtech/martech, or a tech-enabled agency environment
• A strong technical edge: comfortable with campaign data, analytics tools, and reporting workflows
• Clear leadership progression, with experience managing client-facing teams and building or refining delivery functions
• Calm under pressure, clear in communication, and trusted by both clients and internal teams
• Ambition to grow into a Head of role — you’ve got the capability, now you want the opportunity

This isn't for you if:

• Your experience is purely sales-focused - we need someone who gets martech and performance reporting
• You’re uncomfortable owning performance metrics or speaking confidently to data with clients
• You avoid client-facing situations that involve pushback, expectation management, or commercial trade-offs
• You need a large, structured team to operate — this start-up is in build mode, so this role thrives in a hands-on, high-autonomy environment

You’ll be joining a small but growing team backed by senior leadership that genuinely values clarity, kindness, and commercial impact. It’s a role for someone who wants to build, own, and deliver — and influence what comes next.

Click 'Apply' now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Technology, Information and Media

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