Senior Client Manager

JR United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a polished Senior Client Manager to oversee a portfolio of luxury properties in Central London. This dynamic role involves managing client relationships, ensuring high standards of property management, and providing exceptional service to UHNW clients. You will coordinate bespoke services, oversee maintenance schedules, and lead initiatives to enhance team collaboration. Join a friendly and inclusive team that values excellence and offers clear opportunities for career growth in a beautiful riverside office environment. If you are proactive, client-centric, and committed to delivering top-notch service, this role could be your perfect fit.

Benefits

25 days annual leave

Life insurance from day one

Company pension scheme

Fitness membership contribution

Inclusive working culture

Career growth opportunities

Qualifications

• 3-5 years in luxury property management for UHNW clients.
• Strong financial acumen with budget management experience.

Responsibilities

• Manage a portfolio of luxury residences in London.
• Act as the primary point of contact for clients and their needs.
• Support onboarding and mentoring of new team members.

Skills

Luxury Property Management

Client Relationship Management

Organizational Skills

Problem Solving

Attention to Detail

Financial Acumen

Multitasking

Education

Experience in Luxury Property Management

Background in High-End Property Development

Tools

Standard IT Platforms

Job description

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Senior Client Manager | Property Manager

Caroline Baker Private Office

Location: Chelsea, London

Employment Type: Full Time, Permanent

Introduction

Caroline Baker Private Office (CBPO) delivers a comprehensive range of luxury property management and discreet private office services for UHNW individuals and families with homes in Central London, New York, Paris and LA. Our services span property and project management to specialist personal support, all underpinned by discretion, service excellence, and attention to detail.

Due to increased client activity and continued growth, we are expanding our team to ensure we maintain the highest levels of service our clients expect. We are therefore seeking a highly experienced and polished Senior Client | Property Manager to join our dynamic and growing team. You will be the primary liaison for your own portfolio of prestigious clients based in Central London, ensuring their residences run seamlessly and their individual needs are impeccably met. This is a rewarding and fast-paced role offering variety, autonomy, and the chance to work at the very highest level of service.

Key Responsibilities

Property Management

1. Full responsibility for a portfolio of luxury residences mainly located in London.
2. The role may require you to work at one of our out of London estates.
3. Development and oversight of bespoke service and maintenance schedules for highly sophisticated properties in Central London.
4. Contractor liaison and supervision; invoice processing and client account reconciliation.
5. Managing property improvement works, installations, and refurbishments.
6. Preparing homes ahead of client arrivals and ensuring their ongoing readiness.
7. Meeting clients on arrival and supporting any in-residence needs or requests.
8. Maintaining and enhancing property standards in line with the Caroline Baker benchmark.

Personal Assistant, Client Relationship and Private Office Support

1. Acting as the primary point of contact for clients and their representatives.
2. Purchasing high-end goods on behalf of clients (furniture, equipment, lifestyle products).
3. Coordinating private events, complex travel arrangements, personal shopping, and ad hoc lifestyle management.
4. Ensuring all tasks are delivered with impeccable discretion, speed and attention to detail.

Leadership and Team Contribution

1. Supporting induction and onboarding of new team members.
2. Mentoring junior client managers and offering guidance on complex client situations.
3. Contributing to internal training and sharing industry insights.
4. Leading initiatives to improve internal processes and team collaboration.
5. Taking on wider company projects and going beyond the brief where needed.

Minimum Requirements

1. 3–5 years’ strong experience in luxury property or estate management for UHNW clients.
2. Proven experience working with UHNW clients or family offices.
3. Extensive knowledge of working in highly technical properties including management of their M&E services.
4. Exceptional attention to detail and standards of presentation.
5. Strong multitasking and organisational abilities.
6. Sound problem-solving and decision-making capabilities.
7. IT literate and confident across standard platforms and systems.
8. Strong financial acumen with experience in managing budgets and reconciliations.
9. Live in London.
10. Background in property management working with UHNW individuals.
11. Experience in high-end property development or interior design.
12. Knowledge of suppliers and service providers across luxury lifestyle sectors.

Personal Attributes

1. Polished, sophisticated, and discreet.
2. Calm under pressure and solution oriented.
3. Naturally proactive and client centric.
4. A collaborative team player with a positive mindset.
5. Committed to excellence and going the extra mile.

What We Offer

1. 25 days annual leave + UK public holidays (8).
2. Life insurance from day one of employment.
3. Company pension scheme (5% employee, 3% employer).
4. Fitness membership contribution.
5. A friendly and inclusive working culture within beautiful riverside offices in Chelsea Wharf.
6. Clear opportunity for career growth within an exceptional team.

Application

All applications through Katharine Landale at Bold New Recruitment, [emailprotected]. If you have what it takes to join this exceptional team, please send your CV and a covering letter stating why we should consider you for this role please email Katharine as above.

All applications will be treated in the strictest confidence and responded to promptly.