Senior Client Management - Natural Resources

Willis Towers Watson; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic professional to oversee account management activities, ensuring exceptional client service and driving business growth. In this pivotal role, you will collaborate with teams to meet client needs and deliver innovative solutions. You will leverage your industry expertise to enhance relationships and support regional marketing efforts. This role offers an exciting opportunity to make a significant impact in a fast-paced environment while fostering a culture of inclusivity and collaboration. Join a forward-thinking firm that values diversity and empowers its workforce to thrive.

Qualifications

• Proven insurance experience with middle market and large risk managed accounts.
• Strong analytical and critical thinking skills for effective client service.

Responsibilities

• Oversee account management activities to meet client service and sales objectives.
• Engage with clients and manage deliverables within mandated timeframes.

Skills

Client Service

Analytical Skills

Communication Skills

Relationship Building

Presentation Skills

Risk Management

Teamwork

Multi-tasking

Job description

Description

The role will oversee all account management activities to reach strategic client service, retention, and sales objectives. In this role you will work closely with the other members of the client service and broking teams to ensure that the needs of the clients are met or exceeded for all client deliverables.

• Plays active role with clients, spending a significant proportion of their time “on the pitch” e.g. participates in major client meetings & stays abreast of account development.
• Supports client development opportunities as industry expert, to reinforce relationships.
• Lead development strategy, execution and business growth.
• Oversees regional marketing efforts. Supports and drives key global lines of business campaigns and focus areas at a regional level (e.g. Climate Risk and the Energy Transition).
• Leverage industry expertise to identify client needs in geography and provide innovative integrated value propositions across WTW Segments.
• Enhance industry awareness of WTW and brand/proposition and create/adapt IP for external publication in Geography.
• Prepare proposals and presentations of appropriate products and services, using marketing resources, practice groups and other technical specialists.
• Research and compile answers to client policy and coverage questions.
• Initiate relationships with and communicate with client decision makers and insurer personnel.
• Identify, compile and manage information regarding account renewal and cross-sell opportunities.
• Request and implement policy changes and wordings to ensure clients are receiving the broadest coverage available in the marketplace and tailor specific endorsements to address client exposures.
• Manage all client deliverables and delivery within mandated timeframes.
• Develop program design and final proposals for clients.
• Assist in the preparation of client submissions.
• Maintain accurate client database and sales pipeline.

Duties and responsibilities include but are not limited to:

• Engage with clients by participating in major client meetings and staying informed about account development.
• Support client development opportunities as an industry expert to enhance LRM relationships.
• Lead development strategy, execution, and business growth initiatives.
• Oversee regional marketing efforts, advancing key GLoB campaigns and focus areas at a regional level (e.g., Climate Risk and the Energy Transition).
• Use industry expertise to identify regional client needs and provide innovative integrated value propositions across WTW Segments.
• Increase awareness of WTW and its brand/propositions, and create or adapt intellectual property for external publication in the region.
• Prepare proposals and presentations on relevant products and services, utilizing marketing resources, practice groups, and other technical specialists.
• Research and compile answers to client policy and coverage questions.
• Establish and communicate relationships with client decision-makers and insurer personnel.
• Identify, compile, and manage information regarding account renewal and cross-sell opportunities.
• Request and implement policy changes and wordings to ensure clients receive the broadest coverage available in the marketplace, tailoring specific endorsements to address client exposures.
• Manage all client deliverables and ensure delivery within mandated timeframes.
• Develop program designs and final proposals for clients.
• Assist in the preparation of client submissions.
• Maintain an accurate client database and sales pipeline.

Qualifications

The Requirements:

• Proven insurance industry experience related to servicing middle market and large risk managed accounts.
• Strong technical knowledge of product area and industry.
• Ability to provide consultation and expert advice to management on risk management issues.
• Ability to focus on delivering exceptional client service while working in a fast-paced, high-volume environment with minimal supervision.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Interpersonal skills, including relationship-building skills with clients and co-workers.
• Ability to work independently and self-motivated.
• Ability to work in a team setting.
• Ability to multi-task and work in a fast-paced environment.
• Strong customer service skills.
• Strong presentation skills.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]