Senior Client Integration & Onboarding Lead - Hybrid

The Depository Trust & Clearing Corporation; City of Westminster; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Flexible/hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking a Client Integration Onboarding Senior Associate to lead client implementations end-to-end, from discovery to go-live and beyond. You will partner across Sales, Product, Technology and Operations to deliver scalable, practical solutions for complex onboarding projects.

You will manage project plans, risks and dependencies, collaborate with stakeholders, test and transition to support, and identify improvements to processes and the

Qualifications

• Experience delivering client implementations, integrations or complex onboarding projects.
• Understanding of institutional trade flows, trade processing and/or post-trade services.
• Strong project management and business analysis skills.
• Confidence working with both business and technical stakeholders.
• Ability to understand complex problems and turn them into practical solutions.
• Strong client-facing communication, presentation and relationship-management skills.
• Ability to work independently while managing multiple priorities and projects.
• Experience with financial technology integrations, data flows, APIs, messaging or connectivity.
• PMP, PRINCE2 or equivalent project management certification.
• Proficiency in another European language.

Responsibilities

• Lead client implementations from initial discovery through go-live.
• Act as a trusted point of contact for clients, understanding their business and technical requirements.
• Manage project plans, milestones, risks and dependencies across multiple engagements.
• Partner with Sales and Relationship Management during pre-sales discussions, workshops and solution presentations.
• Work with Product and Technology teams to develop practical, scalable solutions.
• Support client testing, troubleshoot implementation issues and coordinate production readiness.
• Drive issues to resolution and ensure a smooth transition to Operations and Production Support.
• Identify opportunities to improve our products, processes and overall client experience. Bachelor's degree preferred or equivalent experience

Skills

Project management

Business analysis

Client relationship management

Stakeholder communication

Problem solving

Independent work

APIs and data flows

Education

Bachelor's degree preferred or equivalent experience

Tools

PMP

PRINCE2

Job description

The Depository Trust & Clearing Corporation (DTCC) is seeking a Client Integration Onboarding Senior Associate to lead client implementations end-to-end, from discovery to go-live and beyond. You will partner across Sales, Product, Technology and Operations to deliver scalable, practical solutions for complex onboarding projects.

You will manage project plans, risks and dependencies, collaborate with stakeholders, test and transition to support, and identify improvements to processes and the