Client Connectivity Services Senior Analyst

The Depository Trust & Clearing Corporation (DTCC); Wrexham; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Pension

Paid Time Off

Flexible/hybrid working model

Job summary

An established industry player is seeking a Client Connectivity Services Senior Analyst to join their innovative team in Wrexham. This role offers a unique opportunity to work on impactful projects, ensuring seamless data transfer for clients while enhancing your professional skills. With a supportive environment, you'll collaborate closely with internal teams to implement configurations and resolve client queries. Enjoy a flexible/hybrid working model, comprehensive benefits, and a commitment to your growth in the financial markets sector. If you're ready to make a difference and thrive in a dynamic workplace, this is the role for you.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of 2 years related experience required.

Responsibilities

• Gather and validate data from clients to establish connections.
• Implement network and authentication configurations.
• Manage client expectations within defined turnaround times.

Skills

Excellent communication skills

Customer service skills

Analytical skills

Problem-solving skills

Knowledge of transfer protocols

IT networking understanding

Education

Bachelor's degree or equivalent experience

Tools

Linux/Unix

IBM Mainframe

FTP/S, SFTP, IBM MQ, Connect: Direct

Job description

Client Connectivity Services Senior Analyst

Join to apply for the Client Connectivity Services Senior Analyst role at The Depository Trust & Clearing Corporation (DTCC)

Job Description

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Salary range £25,000-£27,000 per annum with bonus
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The Impact You Will Have In This Role

The Client Connectivity Services Senior Analyst works in DTCC's Client Connectivity Services team, responsible for connecting clients to DTCC to automate data transfer via various protocols and network options, configure data delivery for DTCC products, and ensure data is delivered accurately and timely. You will execute routine and complex tasks, delivering excellent client experience throughout the client lifecycle.

Your Primary Responsibilities

• Gather and validate data from clients to establish connections to DTCC’s network and support lifecycle changes
• Implement network and authentication configurations with internal teams
• Perform data delivery configurations and verifications following procedures
• Resolve client queries by navigating internal stakeholders
• Manage client expectations within defined turnaround times

Qualifications

• Bachelor's degree preferred or equivalent experience
• Minimum of 2 years related experience

Talents Needed For Success

• Excellent communication skills (oral and written) and customer service skills
• Strong analytical and problem-solving skills
• Well organized, able to prioritize, meet deadlines, and identify process risks
• Knowledge of transfer protocols (FTP/S, SFTP, IBM MQ, Connect: Direct) and computing systems (Linux/Unix, IBM Mainframe)
• Good understanding of IT networking

We offer top-class training and development to help you become an asset in our organization! We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are provided for individuals with disabilities upon request.