Client Onboarding Senior Associate

The Depository Trust & Clearing Corporation; City of Westminster; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Flexible/hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking a Client Integration Onboarding Senior Associate to lead client implementations end-to-end, from discovery to go-live and beyond. You will partner across Sales, Product, Technology and Operations to deliver scalable, practical solutions for complex onboarding projects.

You will manage project plans, risks and dependencies, collaborate with stakeholders, test and transition to support, and identify improvements to processes and the

Qualifications

• Experience delivering client implementations, integrations or complex onboarding projects.
• Understanding of institutional trade flows, trade processing and/or post-trade services.
• Strong project management and business analysis skills.
• Confidence working with both business and technical stakeholders.
• Ability to understand complex problems and turn them into practical solutions.
• Strong client-facing communication, presentation and relationship-management skills.
• Ability to work independently while managing multiple priorities and projects.
• Experience with financial technology integrations, data flows, APIs, messaging or connectivity.
• PMP, PRINCE2 or equivalent project management certification.
• Proficiency in another European language.

Responsibilities

• Lead client implementations from initial discovery through go-live.
• Act as a trusted point of contact for clients, understanding their business and technical requirements.
• Manage project plans, milestones, risks and dependencies across multiple engagements.
• Partner with Sales and Relationship Management during pre-sales discussions, workshops and solution presentations.
• Work with Product and Technology teams to develop practical, scalable solutions.
• Support client testing, troubleshoot implementation issues and coordinate production readiness.
• Drive issues to resolution and ensure a smooth transition to Operations and Production Support.
• Identify opportunities to improve our products, processes and overall client experience. Bachelor's degree preferred or equivalent experience

Skills

Project management

Business analysis

Client relationship management

Stakeholder communication

Problem solving

Independent work

APIs and data flows

Education

Bachelor's degree preferred or equivalent experience

Tools

PMP

PRINCE2

Job description

As a Client Integration Onboarding Senior Associate you'll work directly with clients and collaborate across Sales, Product, Technology and Operations to deliver successful implementations. You'll own client engagements from discovery and solution design through testing, go-live and transition to support. This role is ideal for someone who enjoys bringing together financial markets, technology, project delivery and client relationships to solve real business problems.

Your Primary Responsibilities:

• Lead client implementations from initial discovery through go-live.
• Act as a trusted point of contact for clients, understanding their business and technical requirements.
• Manage project plans, milestones, risks and dependencies across multiple engagements.
• Partner with Sales and Relationship Management during pre-sales discussions, workshops and solution presentations.
• Work with Product and Technology teams to develop practical, scalable solutions.
• Support client testing, troubleshoot implementation issues and coordinate production readiness.
• Drive issues to resolution and ensure a smooth transition to Operations and Production Support.
• Identify opportunities to improve our products, processes and overall client experience.
  Bachelor's degree preferred or equivalent experience

Talents Needed For Success:

• Experience delivering client implementations, integrations or complex onboarding projects.
• Understanding of institutional trade flows, trade processing and/or post-trade services.
• Strong project management and business analysis skills.
• Confidence working with both business and technical stakeholders.
• Ability to understand complex problems and turn them into practical solutions.
• Strong client-facing communication, presentation and relationship-management skills.
• Ability to work independently while managing multiple priorities and projects.
• Experience with financial technology integrations, data flows, APIs, messaging or connectivity.
• PMP, PRINCE2 or equivalent project management certification.
• Proficiency in another European language.

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve., With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind. Full time Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)