Senior Client Host

Hannover Re; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in London seeks a Senior Client Host to provide exceptional customer service to all office visitors and staff. The role involves managing front-desk operations, addressing inquiries, and supporting meetings, requiring strong customer service experience in a corporate environment.

Benefits

Structured onboarding

Health management

Work-life balance offers

Qualifications

• 3 years’ experience in a customer-facing role.
• Previous experience in a corporate/hotel environment.
• Working knowledge of AV services desirable.

Responsibilities

• Ensure the front of house team provides a warm welcome.
• Manage front-desk operations and team supervision.
• Be the primary contact for all AV queries.

Skills

Customer Service

Communication

Problem Solving

Tools

MS Office

Reservation Systems

Job description

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Operating as part of Hannover Services, the Senior Client Host ensures that an exceptional high level of customer service is delivered to all visitors, staff and stakeholders that use the space at our London office. The Senior Client Host will be the first point of contact for all office enquires and the first line of support for anyone visiting our office.

Duties & Responsibilities

• Ensure that our front of house team provides a warm, courteous, and prompt welcome on arrival for all visitors offering appropriate office services (cloakroom, refreshments & Wi-Fi etc).
• Ensure the Client Host team keeps all visitors informed of any delays and progress to maintain client comfort.
• Address all incoming telephone calls, emails and enquiries promptly giving a warm, courteous welcome and always using the agreed salutation.
• Be the primary contact for all AV queries, troubleshooting and escalating to Technical Coordinator when required.
• Ensure all AV equipment is checked daily including relevant screens & connections.
• Be responsible for smooth front-desk operations, managing staffing levels, procedures, and day-to-day supervision.
• Develop and motivate the front of house team, to meet the current and future needs of users within the workplace.
• Ensure appropriate support is offered for internal and external meetings with the front of house team completing all related tasks.
• Responsible for completing regular one to ones with direct reports, mid and end of year reviews and supporting with any development required.
• Maintain a good knowledge of the BMS system and security policies to provide enough resilience within the team.
• Ensure all SOPs are maintained and updated on a regular basis.

Please note, these are just some of the responsibilities for this role, if you are successful to screening stage, the HR team will follow up with the full job description.

About You

Experience:

• 3 years’ experience in a customer-facing role.
• Previous experience working in a corporate/hotel environment essential.
• Working knowledge of reservation systems and MS Office applications.
• Working knowledge of Health & Safety.
• Experience with Audio Visual services is desirable.

What We Offer
Atmosphere : You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual esteem and a readiness to help.
Benefits : Structured onboarding, benefits superior to those of the collective agreement as well as modern offers for personal development, health management and work-life balance are just some of our benefits.
Prospects : You contribute your specialist and methodological expertise and we offer you fresh input and the opportunity to further develop your potential – including room to come up with innovative ideas and act on them!

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You can find out more about our working environment, your entry options and development opportunities at.