Senior Client Experience Leader - Home Care

Home Instead; Telford; On-site; GBP 28,000 - 42,000; Full time

Job summary

Home Instead is seeking a Client Experience Manager to lead client care and support our team of Care Professionals. You will oversee the client journey from initial consultation through ongoing reviews, ensuring personalised services and high standards of care.

Role involves supervising care teams, developing care plans, and building strong relationships with clients, families and healthcare professionals. You will contribute to ongoing training and participate in on-call duties.

Qualifications

• Experience as Deputy/Care Manager or similar leadership role.
• Understanding of person-centred care, care planning and care reviews.
• Experience leading, coaching and developing care teams to deliver outstanding care.
• Excellent communication skills with clients, families and colleagues.

Responsibilities

• Carry out new client consultations and care assessments.
• Develop, review and audit person-centred care plans.
• Build relationships with clients, families and healthcare professionals.
• Supervise and mentor care professionals through supervision and appraisals.
• Conduct client reviews and ensure care meets changing needs.
• Maintain accurate digital care records and planning systems.
• Identify training needs within the care team.
• Deputise for the Registered Care Manager when required.
• Participate in the on-call rota.

Skills

Relationship building

Leadership

Communication

Care management systems

Driving licence

Tools

Care management software

Job description

Home Instead is seeking a Client Experience Manager to lead client care and support our team of Care Professionals. You will oversee the client journey from initial consultation through ongoing reviews, ensuring personalised services and high standards of care.

Role involves supervising care teams, developing care plans, and building strong relationships with clients, families and healthcare professionals. You will contribute to ongoing training and participate in on-call duties.