Client Experience Leader – Home Care

Home Instead; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Supportive team environment

Job summary

A top home care provider is seeking a dedicated Client Experience Lead in Glasgow South. The role involves ensuring exceptional client care and fostering relationships with clients and families. Candidates should have experience in a client-facing role, excellent communication skills, and a passion for improving the lives of older adults. This position offers a competitive salary, professional development opportunities, and the chance to make a real impact in client experience at Home Instead.

Qualifications

• Proven experience in a client-facing role, ideally in healthcare or home care.
• Excellent communication skills with clients and colleagues.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead the client journey ensuring exceptional care.
• Develop strong relationships with clients and families.
• Oversee the client onboarding process and care planning.
• Provide ongoing support and respond to client queries.

Skills

Excellent communication skills

Strong organizational skills

Problem-solving

Experience in a client-facing role

Compassionate and empathetic

Tools

Office software

CRM systems

Job description

A top home care provider is seeking a dedicated Client Experience Lead in Glasgow South. The role involves ensuring exceptional client care and fostering relationships with clients and families. Candidates should have experience in a client-facing role, excellent communication skills, and a passion for improving the lives of older adults. This position offers a competitive salary, professional development opportunities, and the chance to make a real impact in client experience at Home Instead.