Senior Client Experience & Growth Lead

Sleek-Events; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

27 days holiday

Private health care

Standard Pension Plan

Gym membership

Cycle to work

Company social events

Job summary

Sleek is seeking a Senior Account Manager based in the UK to lead day-to-day client relationships across allocated accounts, driving satisfaction, retention and growth. You will work with the Client Experience Director to ensure projects meet objectives and deliver exceptional client service.

Reporting to the Client Experience Director, you will collaborate with delivery teams to manage timelines, budgets and commercial performance while identifying opportunities for organic growth within

Responsibilities

• Act as the day-to-day client lead across assigned accounts, building strong and trusted relationships.
• Develop a deep understanding of each client's business, objectives, challenges and success measures.
• Maintain regular communication with clients, ensuring expectations are managed and opportunities identified.
• Support the Client Experience Director in maintaining senior stakeholder relationships.
• Ensure client feedback is captured, shared and actioned to continually improve performance and experience.
• Escalate client issues and risks appropriately, providing solutions and recommendations where required.
• Support the development and implementation of account plans aligned to client objectives and commercial targets.
• Identify opportunities for organic growth, cross-selling and repeat business within existing accounts.
• Contribute to strategic account planning, facilitate regular client meetings and coordinate project debriefs, ensuring actions, learnings and growth opportunities are captured and implemented.
• Support RFI and proposal development, working with internal stakeholders to create compelling responses.
• Assist in onboarding new clients, ensuring a smooth transition into delivery teams and agreed ways of working.
• Manage account budgets, forecasts and revenue tracking for assigned clients.
• Support the Client Experience Director in monitoring account profitability and commercial performance.
• Ensure project scopes, estimates and commercial agreements are clearly documented and communicated.
• Raise concerns regarding budget variations, commercial risks or changes in scope at the earliest opportunity.
• Contribute to regular account reporting and commercial reviews.
• Collaborate with project delivery teams to ensure projects are set up for success and delivered against agreed objectives.
• Maintain visibility of project timelines, milestones, budgets and client expectations.
• Support the resolution of delivery challenges, ensuring client confidence is maintained throughout.
• Ensure evaluation frameworks and measurement criteria are agreed and consistently implemented.
• Participate in project debriefs and lessons learned sessions to drive continuous improvement.
• Work with marketing and delivery teams to identify opportunities for case studies and client success stories.
• Champion Sleek's standards for client service and experience across all touchpoints.
• Proactively anticipate client needs and recommend solutions that add value.
• Support the implementation of client satisfaction initiatives and feedback programmes.
• Ensure all client interactions reflect Sleek's values, culture and commitment to excellence.
• Promote a client-centric mindset across project teams.
• Maintain accurate client records, account plans and reporting within Sleek systems.
• Monitor performance data and provide actionable insights to improve client outcomes.
• Ensure compliance with client governance, procurement and reporting requirements.
• Produce regular account status reports, dashboards and updates for internal stakeholders.
• Build strong relationships across Growth, Creative, Production and Central Services teams.
• Support knowledge sharing and best practice across the Client Experience function.
• Mentor and support Account Managers and Executives where appropriate.
• Contribute to internal initiatives that strengthen client experience, commercial capability and business performance.
• Client satisfaction and retention levels.
• Delivery of account revenue and growth targets.
• Organic growth opportunities identified and converted.
• Strong account profitability and commercial performance.
• Accuracy of forecasting and client reporting.
• Positive feedback from clients and internal stakeholders.
• Effective management of client issues and project risks.
• Consistent delivery of Sleek's client experience standards.
• 27 days holiday (plus UK public holidays).
• Additional days holiday for each year of service (capped at 3)
• Week-day birthdays off Charity day
• Pay Day early finish Fridays (15:00)
• Standard Pension Plan
• Fitness membership or gym contribution
• Tech scheme, cycle to work scheme, EV scheme
• Private health care (after 1 years' service)
• Learning and development programmes, including the Sleek Academy, new joiner buddies, and external coaching programme
• Company social events inc. weekly office drinks and annual company offsite
• Opportunity to experience new destinations through Fam Trips

Job description

Sleek is seeking a Senior Account Manager based in the UK to lead day-to-day client relationships across allocated accounts, driving satisfaction, retention and growth. You will work with the Client Experience Director to ensure projects meet objectives and deliver exceptional client service.

Reporting to the Client Experience Director, you will collaborate with delivery teams to manage timelines, budgets and commercial performance while identifying opportunities for organic growth within