Senior Client Director

Aptia Group; Glasgow; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

A leading firm in pensions administration is seeking an experienced Client Director to manage client relationships and oversee Pension Administration operations. In this role, you will ensure service excellence and strive for commercial growth while operating in a hybrid environment primarily located in Glasgow. The ideal candidate will have a strong understanding of defined benefit pensions and a proven background in client-facing roles.

Qualifications

• Deep understanding of defined benefit (DB) pensions and administration complexity.
• Proven background in client-facing roles within third-party administration.
• Strong operational and commercial acumen with a history of meeting targets.

Responsibilities

• Nurture high-impact client relationships aligned with service commitments.
• Lead day-to-day Pension Administration services against KPIs.
• Identify commercial growth opportunities and work on revenue delivery.

Skills

Client-facing roles

Operational acumen

Leadership skills

Stakeholder management

Communication skills

Job description

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Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?

If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you.

Joining us as Client Director, you will play a pivotal role in the success of current and future client partnerships within the Scotland Portfolio.

You will champion service excellence, drive commercial growth and safeguard member satisfaction.

This is a hybrid working role and could be aligned to our office in Glasgow.

What you'll be doing:

• Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
• Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
• Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
• Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
• Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
• Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
• Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
• Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.

Here's what we're looking for:

• Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
• A proven background in client‑facing roles within third‑party administration environments - you may have an operational background with some client facing responsibility looking to build on this in your next role.
• Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
• Excellent leadership, stakeholder management, and communication skills.
• A proactive, solutions‑driven mindset and a desire to make a meaningful impact.