Senior Client Director

Aptia Group

Manchester

Hybrid

GBP 80,000 - 100,000

Full time

14 days+

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Job summary

A leading Pensions Administration firm is seeking a Senior Client Director in Manchester. This hybrid role involves owning client relationships, leading pension administration services, and collaborating on commercial growth. Key qualifications include expertise in defined benefit pensions, client-facing experience, and strong leadership skills. The firm is committed to driving commercial growth and ensuring service excellence. This opportunity offers a dynamic environment for those looking to take on a strategic leadership position.

Qualifications

Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
Proven background in client-facing roles within third-party administration environments.
Strong operational and commercial acumen with a track record of delivering against financial and performance targets.

Responsibilities

Own and nurture high-impact client relationships.
Lead the delivery of Pension Administration services.
Identify opportunities for commercial growth and collaborate to deliver revenue growth.
Implement operational improvement plans.
Ensure compliance and control in client work.

Skills

Understanding of defined benefit (DB) pensions

Client-facing experience

Operational and commercial acumen

Leadership skills

Communication skills

Solutions-driven mindset

Job description

Join to apply for the Senior Client Director role at Aptia Group

Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?

If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you.

Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North‑West Aptia Portfolio.

You will champion service excellence, drive commercial growth and safeguard member satisfaction.

This is a hybrid working role and could be aligned to our brand new offices in either Manchester or Liverpool.

What you'll be doing

Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.

Here's what we're looking for

Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
A proven background in client‑facing roles within third‑party administration environments — you may have an operational background with some client‑facing responsibility looking to build on this in your next role.
Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
Excellent leadership, stakeholder management, and communication skills.
A proactive, solutions‑driven mindset and a desire to make a meaningful impact.

Please apply with a CV as soon as possible.

Seniority level