Senior Client Operations & Billing Lead

Proskauer Rose LLP; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Proskauer is seeking a Senior Client Operations Specialist to manage end-to-end client administration, including onboarding, engagement management, billing, collections, reporting, and client liaison. Working closely with a small team, the Specialist will support partners by delivering efficient, client-focused operational processes.

This is a high-profile role requiring daily interactions with partners and clients.

Qualifications

• University degree preferable; some exposure to finance or accounting preferred.
• A minimum of 5-8 years in a related field, preferably service industry client operations.
• Strong attention to detail and organisation skills.
• Good knowledge of VAT is essential.
• Ability to efficiently execute, review and organise a high-volume of client case activity.
• Excellent interpersonal and client service skills.
• Strong technical skills in Microsoft Excel.
• Experience dealing with demanding clients, whether internal or external to the organisation.
• A demonstrated ability to consistently multi-task and meet multiple deadlines.
• Understanding and delivering an effective control environment.
• Strong communication, presentation and negotiation skills.
• Strong analytical and process skills.
• Ability to work independently as well as within a team.
• Ability to effectively interact with personnel across different functions and levels of the organisation.
• Prior US law firm billing experience is preferred.
• Knowledge of Aderant a plus.

Responsibilities

• Gain the respect and confidence of partners that client relationships will be appropriately executed by demonstrating professionalism, responsiveness and a strong work ethic.
• Interface with client accounts payable departments in a manner that demonstrates professionalism in keeping with the Firm’s values and commitment to client service.
• Prepare and review monthly draft bills to include addressing billing discrepancies in advance of partner review; discussing and implementing any changes; obtaining billing authorisation from the partner; and ensuring consistent adherence to client-specific guidelines.
• Respond to all queries regarding time entry and/or billing; proactively contact timekeepers to review time entry protocols.
• Participate in the collections process, resolving delinquent accounts in a timely manner according to Firm policy and escalating appropriately to Firm’s management.
• Conduct client reviews verifying client/matter arrangement and information in management and reporting system.
• Provide timely information on billing and collections.
• Preparation and distribution of reports.
• Facilitate WIP & A/R write-off, client refunds and UAC application processes by preparing required materials for the Manager’s review and submission.
• Maintain records in accordance with applicable laws and Firm policy.

Skills

Billing operations

VAT knowledge

Excel proficiency

Interpersonal skills

Multi-tasking

Attention to detail

Communication skills

US law firm billing experience

Education

University degree preferable

Tools

Microsoft Excel

Aderant

Job description

Proskauer is seeking a Senior Client Operations Specialist to manage end-to-end client administration, including onboarding, engagement management, billing, collections, reporting, and client liaison. Working closely with a small team, the Specialist will support partners by delivering efficient, client-focused operational processes.

This is a high-profile role requiring daily interactions with partners and clients.